Senior Cargo and Parcel Claims Examiner

Confidential; United States; Remote; USD 28,000 - 83,000; Part time

Job summary

Zekai is seeking a Senior Cargo and Parcel Claims Examiner to work remotely on a ~10 hour per week contract. You will review air waybills, shipment photos, and delivery records to assess custody and liability, drafting clear rationales for determinations.

The role emphasizes expert domain knowledge over AI experience and offers flexible scheduling. This remote, international contract enables participation from anywhere, with tasks that support training AI systems by analyzing real-world shipment

Qualifications

• 5+ years of professional experience in air cargo, ground handling, or parcel carrier claims examination or dispute resolution.
• Strong knowledge of custody determination, release rules, and liability assessment in air and ground freight contexts.
• Proven expertise handling parcel delivery disputes and interpreting freight documentation.

Responsibilities

• Review and analyze cargo and parcel claims documentation, including air waybills and delivery records.
• Assess evidence to determine custody, liability, and compliance with release rules for disputed shipments.
• Draft clear, concise written rationales supporting custody and liability determinations.

Skills

Air cargo claims

Parcel carrier claims

Dispute resolution

Custody determination

Release rules

Job description

Role Title: Senior Cargo and Parcel Claims Examiner

Role Title: QA & Source Inspection

Pay: $20-$60/hour

Location: Global, fully remote

Job Type: Contractor (~10 hours per week)

Schedule: Flexible - you can choose the hours and days you work, including weekends if desired as long as you're active

our partner is engaging Senior Cargo and Parcel Claims Examiners to contribute their expertise to a specialized customer project focused on air cargo and parcel delivery claims analysis. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters. This is a unique opportunity for experienced air cargo and parcel claims professionals to review and analyze real shipment evidence from anywhere. Typical assignments include examining origin and destination cargo photos, scrutinizing air waybills, and assessing delivery photo disputes. Your responsibilities will also involve drafting clear, well-reasoned custody and liability determinations. Professionals with backgrounds in airline, ground handling, and parcel carrier claims are particularly encouraged to participate. All activities are fully remote, offering maximum flexibility.

Scope of Work

• Review and analyze documentation related to cargo and parcel claims, including air waybills, shipment photos, and delivery records.
• Assess evidence to determine custody, liability, and compliance with release rules for disputed shipments.
• Draft clear and concise written rationales supporting custody and liability determinations.

Preferred Qualifications

• 5+ years of professional experience in air cargo, ground handling, or parcel carrier claims examination or dispute resolution.
• Strong knowledge of custody determination, release rules, and liability assessment in air and ground freight contexts.
• Proven expertise handling parcel delivery disputes and interpreting freight documentation.

Process

• Apply to the role and complete the screening questions.
• Complete an AI interview of approximately 20-30 minutes.
• Complete the hiring manager review.

Start Timeline & Availability

We typically fill roles within 48 hours and are looking for experts who are ready to begin immediately. If selected, you will be expected to start your first task within 24-48 hours of completing onboarding.

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.