Senior Care Support Specialist — Hybrid

Maven Clinic; Georgia; Hybride; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Platform access to Maven

16 weeks paid parental leave

Professional development stipend

401K matching

Résumé du poste

Maven Clinic is seeking a full-time Senior Care Support Associate to join our Care Support team. Senior Associates are the backbone of our specialized support operations — they bring deep product knowledge, ownership over complex workflows, and a commitment to delivering exemplary care to members and providers alike.

This role sits within our tiered support model at Tier 2 (Specialized) and above. In addition to handling nuanced member inquiries, Senior Associates take on cross-functional

Qualifications

• 2+ years of experience in high-volume customer service.
• Experience delivering support via phone, live chat, and messaging.
• Experience in health tech, fertility benefits, or insurance.
• Strong written and verbal communication with empathy.
• Able to manage multiple workstreams in a fast-paced, remote environment.
• Familiarity with QA processes or AI-assisted tools (preferred).

Responsabilités

• Serve as the first point of contact and deliver exemplary service.
• Support enrollment, clinic and pharmacy coordination, and appointment bookings.
• Apply product and benefits knowledge to resolve complex care needs.
• Handle specialized support workstreams including verification calls.
• Support quality assurance processes and surface improvement opportunities.
• Assist with bug identification and triage with ops and product teams.
• Mentor and support junior associates through knowledge sharing.

Connaissances

Customer service experience

Voice/chat/messaging support

Health tech / fertility benefits / ins

Written & verbal communication

Multi-tasking & organizational

Remote work adaptability

QA tools familiarity

Zendesk / Slack / Google Workspace

Outils

Zendesk

Slack

Google Workspace

Description du poste

Maven Clinic is seeking a full-time Senior Care Support Associate to join our Care Support team. Senior Associates are the backbone of our specialized support operations — they bring deep product knowledge, ownership over complex workflows, and a commitment to delivering exemplary care to members and providers alike.

This role sits within our tiered support model at Tier 2 (Specialized) and above. In addition to handling nuanced member inquiries, Senior Associates take on cross-functional