Senior Care Coordinator & Client Experience Lead

Right At Home Indianapolis West

Drexel Gardens (IN)

On-site

USD 25,000 - 28,000

Full time

3 days ago

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Job summary

Right At Home Indianapolis West is seeking a caregiver coordinator who leads meet-and-greets with clients and caregivers, confirms schedules, and participates in client assessments. You will build strong relationships with clients, families, and caregivers through regular check-ins and respond to inquiries to convert inquiries into new clients.

Beyond coordinating care, you will conduct quality assurance visits and support onboarding of new caregivers, while maintaining flexible hours that may

Qualifications

High school diploma or equivalent.
2–4 years of related experience in home care or senior care.
Strong communication and customer service skills.
Valid driver’s license and reliable transportation.
Comfortable working some evenings and weekends.

Responsibilities

Lead meet-and-greets that introduce clients to their caregivers.
Confirm caregiver schedules and follow up to make sure shifts are covered.
Take part in client assessments alongside our team.
Build strong relationships with clients, families, and caregivers through regular check-ins.
Answer inquiries and help convert them into new clients.
Conduct quality assurance visits.
Support onboarding of new caregivers.

Skills

Communication skills

Customer service

Driver's license

Reliable transportation

Evenings/weekends availability

Education

High School diploma or equivalent

Job description

Beyond coordinating care, you will conduct quality assurance visits and support onboarding of new caregivers, while maintaining flexible hours that may

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