Senior Care Client Services Coordinator

Visiting Angels; Fairfield (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Salary + bonus

401k with company match

Health, Dental, Vision Insurance

PTO

Ongoing training and certification

Job summary

Visiting Angels of Fairfield is seeking a dedicated Full-Time Client Service Coordinator to supervise in-home care for seniors. You will assess client needs, develop customized care plans, and coordinate weekly schedules with caregivers in a fast-paced environment.

Candidates should have experience with seniors, strong written and verbal communication, and the ability to multi-task while handling on-call evenings and weekends. This role supports compassionate, high-quality care in clients’ homes.

Qualifications

• College degree.
• Experience working with seniors in their home or in a facility.
• Ability to multi-task.
• Able to work in a fast-paced environment and manage disruptions.
• Exceptional problem-solving skills.
• Exceptional written and communication skills.
• Ability to use discretion, prioritize and make decisions independently and in concert with other staff.
• Ability to resolve client and caregiver issues in an efficient and timely manner.
• Strong interpersonal skills and the ability to work well in a team environment.

Responsibilities

• Process all referrals received from intake, direct email or phone in a timely manner
• Match clients with appropriate caregivers who can fully meet the needs required
• Ensure all cases are staffed appropriately
• Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
• Foster relationships with clients and family members
• Provide exceptional support to both clients and caregivers by responding to issues and requests in a timely, professional manner
• Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Wellsky system
• Communicate client concerns and caregiver issues to appropriate team members without delay
• Assist in coordinating referrals to community agencies, when appropriate
• Must be available to be on-call (paid) for evenings and weekends on a rotating schedule

Skills

Multitask

Fast-paced environment

Problem-solving

Written communication

Team collaboration

Discretion and independence

Education

College degree

Tools

WellSky system

Job description

Visiting Angels of Fairfield is seeking a dedicated Full-Time Client Service Coordinator to supervise in-home care for seniors. You will assess client needs, develop customized care plans, and coordinate weekly schedules with caregivers in a fast-paced environment.

Candidates should have experience with seniors, strong written and verbal communication, and the ability to multi-task while handling on-call evenings and weekends. This role supports compassionate, high-quality care in clients’ homes.