Senior Card Operations & Compliance Manager

CFSB; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

CFSB in New York, NY is seeking a Senior Associate, Operations Manager to oversee daily operational and quality control tasks for the Card Services team. The role requires sharp attention to detail, strong organizational and project management skills, and the ability to work independently in a fast-paced environment.

Responsibilities include serving as main point of contact for customers, resolving inquiries, ensuring compliance with bank policies, generating reports for audits, and

Qualifications

• Bachelor’s degree in finance, accounting, business, or related field.
• 4-6 years’ relevant work experience.
• Strong experience in payments or credit cards or card operations.
• Strong knowledge of Network / Banking Regulations.

Responsibilities

• Act as the primary point of contact for customers, addressing their needs and concerns in a timely and professional manner.
• Research and resolve customers’ inquiries.
• Work collaboratively with internal teams to ensure client satisfaction and successful project completion.
• Generate and review reports related to card network processors and sponsored programs.
• Monitor and ensure transactions are compliant with Bank policies.
• Provide analysis for board and payment network compliance reporting.
• Generate and compile data for internal/external audits.
• Reconcile open items pending on GL and work with Finance to resolve outstanding receivables from clients.
• Perform quality control checks to ensure all implementation workflows are accurate and updated.
• Perform other duties assigned by the EVP, Card Services.

Skills

Communication

Regulatory knowledge

Independent work

Multitasking

MS Office

Education

Bachelor’s degree in finance, accounting, business, or related field

4-6 years’ relevant work experience

Strong experience in payments or card operations

Strong knowledge of Network / Banking Regulations

Job description

CFSB in New York, NY is seeking a Senior Associate, Operations Manager to oversee daily operational and quality control tasks for the Card Services team. The role requires sharp attention to detail, strong organizational and project management skills, and the ability to work independently in a fast-paced environment.

Responsibilities include serving as main point of contact for customers, resolving inquiries, ensuring compliance with bank policies, generating reports for audits, and