Senior Cannabis Store Lead & Customer Consultant

Jushi; Bloomington (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Jushi is seeking a Senior Customer Consultant in Bloomington, IL to lead a team and ensure exceptional customer service while overseeing deliveries, inventory, and FIFO product flow. The role partners with the Dispensary Manager to mentor staff and maintain compliant store operations.

Ideal candidates have 2+ years in dispensary or related customer service, strong cash handling, and comfort with POS systems. A GED or higher is expected; associate/bachelor’s degree preferred.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills.
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling.

Responsibilities

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team.
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager.
• Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently.
• Complete and appropriately delegate tasks assigned during a scheduled shift.
• Correct cash handling and discount application.
• Verification of proper paperwork, documentation, and ID for customers.
• Security measures and safety compliance.
• Maintenance of an organized and clean store.
• Support for open communication with the management team and other coworkers.
• Reporting of team member issues or customer situations.
• End of day daily update e-mails.
• Opening and closing duties.
• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager.

Skills

Customer service

Cash handling

Computers & POS systems

Attention to detail

Mathematical reasoning

Education

High School diploma or GED

Associate or Bachelor’s degree

Tools

Retail POS systems

Credit card terminals

Job description

Jushi is seeking a Senior Customer Consultant in Bloomington, IL to lead a team and ensure exceptional customer service while overseeing deliveries, inventory, and FIFO product flow. The role partners with the Dispensary Manager to mentor staff and maintain compliant store operations.

Ideal candidates have 2+ years in dispensary or related customer service, strong cash handling, and comfort with POS systems. A GED or higher is expected; associate/bachelor’s degree preferred.