Senior Campus Dining Operations Lead

Bon Appétit Management Company; Indianapolis (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

FSAs

Job summary

Bon Appetit is hiring a Senior Retail Manager at Butler University in Indianapolis, IN to lead daily campus retail dining operations, drive guest satisfaction, and ensure financial performance. You will develop teams, manage inventory, and collaborate with the General Manager to achieve business objectives.

The role requires overseeing budgets, forecasting, reporting and using technology to optimize ordering, scheduling, and operations.

Qualifications

• Associate’s or bachelor’s degree in hospitality, Food Service Management, Business, Culinary Arts, or a related field preferred.
• Three or more years of progressive food service management or retail dining leadership experience.
• Experience managing inventory, purchasing, ordering systems, and budgets.
• Strong financial acumen, including cost control, forecasting, and reporting.
• Proficient computer skills, including Microsoft Office Suite, email, internet applications, and food service management systems.
• Knowledge of retail food service operations, merchandising, food safety, sanitation, and customer service best practices.
• Demonstrated leadership, team development, and coaching skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• ServSafe® Certification preferred

Responsibilities

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.
• Recruit, train, schedule, coach, and develop hourly team members.
• Manage inventory, purchasing, receiving, and product ordering to maintain appropriate stock levels and minimize waste.
• Monitor and control food, labor, and operating costs while meeting financial objectives.
• Assist with budget development, forecasting, and financial reporting.
• Maintain cash controls, payroll records, and other operational documentation.
• Ensure compliance with company policies, food safety regulations, and sanitation standards.
• Utilize technology and computer systems to manage reporting, ordering, inventory, scheduling, and communication.
• Support the planning and execution of campus events and special functions.
• Collaborate with culinary and marketing teams to implement new programs, promotions, and retail initiatives.
• Build and maintain strong relationships with university partners, students, faculty, and staff.
• Analyze operational performance and identify opportunities for continuous improvement.

Skills

Leadership experience

Food service management

Budgeting

Forecasting

Cost control

Food safety knowledge

Microsoft Office

Strong communication

ServSafe Certification

Education

Associate’s or bachelor’s degree in hospitality/food service management/business/culinary arts

Tools

Microsoft Office Suite

Job description

Bon Appetit is hiring a Senior Retail Manager at Butler University in Indianapolis, IN to lead daily campus retail dining operations, drive guest satisfaction, and ensure financial performance. You will develop teams, manage inventory, and collaborate with the General Manager to achieve business objectives.

The role requires overseeing budgets, forecasting, reporting and using technology to optimize ordering, scheduling, and operations.