Senior Retail Manager Butler University

Bon Appétit Management Company; Indianapolis (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

FSAs

Job summary

Bon Appetit is hiring a Senior Retail Manager at Butler University in Indianapolis, IN to lead daily campus retail dining operations, drive guest satisfaction, and ensure financial performance. You will develop teams, manage inventory, and collaborate with the General Manager to achieve business objectives.

The role requires overseeing budgets, forecasting, reporting and using technology to optimize ordering, scheduling, and operations.

Qualifications

• Associate’s or bachelor’s degree in hospitality, Food Service Management, Business, Culinary Arts, or a related field preferred.
• Three or more years of progressive food service management or retail dining leadership experience.
• Experience managing inventory, purchasing, ordering systems, and budgets.
• Strong financial acumen, including cost control, forecasting, and reporting.
• Proficient computer skills, including Microsoft Office Suite, email, internet applications, and food service management systems.
• Knowledge of retail food service operations, merchandising, food safety, sanitation, and customer service best practices.
• Demonstrated leadership, team development, and coaching skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• ServSafe® Certification preferred

Responsibilities

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.
• Recruit, train, schedule, coach, and develop hourly team members.
• Manage inventory, purchasing, receiving, and product ordering to maintain appropriate stock levels and minimize waste.
• Monitor and control food, labor, and operating costs while meeting financial objectives.
• Assist with budget development, forecasting, and financial reporting.
• Maintain cash controls, payroll records, and other operational documentation.
• Ensure compliance with company policies, food safety regulations, and sanitation standards.
• Utilize technology and computer systems to manage reporting, ordering, inventory, scheduling, and communication.
• Support the planning and execution of campus events and special functions.
• Collaborate with culinary and marketing teams to implement new programs, promotions, and retail initiatives.
• Build and maintain strong relationships with university partners, students, faculty, and staff.
• Analyze operational performance and identify opportunities for continuous improvement.

Skills

Leadership experience

Food service management

Budgeting

Forecasting

Cost control

Food safety knowledge

Microsoft Office

Strong communication

ServSafe Certification

Education

Associate’s or bachelor’s degree in hospitality/food service management/business/culinary arts

Tools

Microsoft Office Suite

Job description

We are hiring immediately for a Senior Retail Manager position.
Location: Indianapolis, IN
Pay Range: $70,000 - $75,000

Bon Appetit

Job Summary

As a Senior Retail Manager at Butler University, you will lead the daily operations of a dynamic campus retail dining program, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role is ideal for an energetic, hands‑on leader who thrives in a fast‑paced environment and is passionate about developing teams, driving customer satisfaction, and managing all aspects of a retail food service operation.

The Senior Retail Manager is responsible for leading daily retail operations, driving sales performance, developing team leadership capabilities, manage inventory and purchasing processes, maintain financial accountability, and ensuring execution of company standards. This role partners closely with the General Manager to achieve business objectives through operational excellence, customer satisfaction, workforce development, and financial accountability. The Retail Senior Manager serves as the primary leader for department managers and frontline teams, ensuring a safe, productive, and customer‑focused environment. The successful candidate will be highly organized, technology‑savvy, and comfortable managing budgets, forecasting, and operational reporting.

Key Responsibilities

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.
• Recruit, train, schedule, coach, and develop hourly team members.
• Manage inventory, purchasing, receiving, and product ordering to maintain appropriate stock levels and minimize waste.
• Monitor and control food, labor, and operating costs while meeting financial objectives.
• Assist with budget development, forecasting, and financial reporting.
• Maintain cash controls, payroll records, and other operational documentation.
• Ensure compliance with company policies, food safety regulations, and sanitation standards.
• Utilize technology and computer systems to manage reporting, ordering, inventory, scheduling, and communication.
• Support the planning and execution of campus events and special functions.
• Collaborate with culinary and marketing teams to implement new programs, promotions, and retail initiatives.
• Build and maintain strong relationships with university partners, students, faculty, and staff.
• Analyze operational performance and identify opportunities for continuous improvement.

Preferred Qualifications

• Associate’s or bachelor’s degree in hospitality, Food Service Management, Business, Culinary Arts, or a related field preferred.
• Three or more years of progressive food service management or retail dining leadership experience.
• Experience managing inventory, purchasing, ordering systems, and budgets.
• Strong financial acumen, including cost control, forecasting, and reporting.
• Proficient computer skills, including Microsoft Office Suite, email, internet applications, and food service management systems.
• Knowledge of retail food service operations, merchandising, food safety, sanitation, and customer service best practices.
• Demonstrated leadership, team development, and coaching skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• ServSafe® Certification preferred

Associates at Bon Appétit are offered many fantastic benefits.

Full-time and part‑time positions offer the following benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

Full‑time positions also offer the following benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.