Senior Campaign Operations Project Manager

BioSpace; Irvine (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

A leading pharmaceutical company in California is hiring a Senior Campaign Operations Project Manager. This role requires managing complex brand CRM engagements, leading cross-functional teams, and overseeing project execution. The ideal candidate has 5–8 years of experience in database marketing and a strong understanding of omnichannel processes. A comprehensive benefits package is included.

Qualifications

• 5–8 years of experience in database marketing, CRM, email, digital, and direct mail 1:1 marketing.
• Minimum 5 years of hands-on client service, account, or response management discipline.
• Expert-level understanding of managing omnichannel marketing campaign processes.
• Expert level understanding of omnichannel marketing campaign processes including email, SMS, web, social, direct mail, and paid media.
• Digital marketing or interactive agency experience is a plus.
• Demonstrated ability to lead and manage multiple projects in a fast-paced environment.

Responsibilities

• Manage oversight of brand CRM engagements and ensure timely execution.
• Collaborate with departments to keep projects on time and meet requirements.
• Lead junior team members and perform quality assurance.
• Collaborate with departments and agencies to keep projects on time.
• Lead and QA junior team members’ day‑to‑day work.
• Proactively identify optimization opportunities and communicate them to marketing.
• Maintain project documents, timelines, and risk mitigation plans.
• Prepare quarterly campaign audits and performance SLAs with CRM leadership.
• Partner with cross‑functional teams to capture requirements and approvals.

Skills

Database marketing

CRM

Email marketing

Project management

Analytical skills

Education

Bachelor’s degree in business, marketing, or equivalent experience

Tools

Microsoft Office

CRM software

Job description

Senior Campaign Operations Project Manager

BioSpace invites qualified candidates to apply for the Senior Campaign Operations Project Manager role at AbbVie. AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the challenges of tomorrow across immunology, oncology, neuroscience, eye care, and more.

Responsibilities

• Day‑to‑day management and oversight of highly complex brand CRM engagements, including developing project plans, creating status reports, conducting weekly status meetings, and ensuring on‑time, flawless execution of brand CRM programs.
• Learn the business for the respective therapeutic areas or brands.
• Collaborate with multiple departments and agencies throughout project development and implementation to keep projects on time and meet all requirements.
• Lead and manage junior team members’ day‑to‑day work and perform QA of their programs.
• Proactively manage workload, continuously look for ways to improve brand campaigns, review performance, identify optimization opportunities, and communicate them to the marketing team.
• Develop and maintain project documents, timelines, proofing checklists and status reports; possess minute‑by‑minute knowledge of all work in progress, identify risks and mitigate issues.
• Partner with cross‑functional and agency teams to create processes for capturing requirements, gaining approvals, documenting metadata, and verifying data elements needed to execute campaigns.
• Document change requests, notify the team, and understand timeline implications; seek standardization, automation, and process improvement to deliver faster, better, cheaper results year over year.
• Prepare quarterly campaign audits and performance SLAs and review them with CRM leadership.
• Identify issues or concerns with cross‑functional partners, determine root cause, and recommend corrective action when necessary.
• Monitor campaign performance and provide proactive recommendations to drive increased engagement.
• Own and manage the planning process with brands, internal cross‑functional teams, and their agency partners; conduct check‑ins to track actual campaign activity and manage resources accordingly.
• Stay abreast of 1:1 marketing and email industry best practices and new technology by participating in professional organizations and attending industry seminars and conferences; provide recommendations to the Associate Director at AbbVie.
• Prepare well‑organized, clear, and concise communications and set clear expectations; conduct quarterly business reviews with brand and omnichannel leaders.

Qualifications

• Bachelor’s degree in business, marketing, or equivalent experience.
• 5–8 years of experience in database marketing, CRM, email, digital, and direct mail 1:1 marketing.
• Minimum 5 years of hands‑on client service, account, or response management discipline.
• Expert level understanding of managing omnichannel marketing campaign processes, including email, SMS, web, social, direct mail, and paid media.
• Digital marketing or interactive agency experience is a plus.
• Demonstrated ability to lead and manage multiple projects simultaneously in a fast‑paced, dynamic environment; strong prioritization and delivery skills.
• Proven track record of collaborating across an organization to get things done, with excellent written, verbal, and interpersonal communication skills.
• Analytical ability to identify optimization opportunities and resolve program‑related issues.
• Enthusiastic, solution‑oriented attitude and the ability to work independently without day‑to‑day supervision.
• Exceptional knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management and Information Technology
Industries: Internet News

Additional Information

• The compensation range described below is the range of possible base pay compensation for this role. Individual compensation will depend on many factors, including geographic location. This range may be modified in the future.
• AbbVie offers a comprehensive benefits package, including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and a 401(k) plan to eligible employees.
• This job is eligible to participate in AbbVie short‑term and long‑term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer/Veterans/Disabled.