Senior Salesforce Marketing Cloud Automation Specialist

ABBVIE; Irvine (CA); On-site; USD 110,000 - 209,000; Full time

Job summary

AbbVie in Irvine seeks a Senior Salesforce Marketing Cloud Automation Specialist to build and manage patient‑facing 1:1 marketing programs. You will design journeys, ensure QA, and lead junior teammates to deliver high‑quality campaigns on schedule.

Role requires 5–8 years in Salesforce Marketing Cloud, CRM and email/direct mail experience, plus a BA in Business or Marketing. Proficiency in Excel, SQL, HTML/CSS and strong communication are essential.

Qualifications

• 5–8 years of Salesforce Marketing Cloud, Database Marketing, CRM, Email, Direct Mail, 1:1 marketing experience.
• Bachelor’s Degree in Business or Marketing or equivalent experience.
• Strong strategic thinking with execution abilities and stakeholder management.

Responsibilities

• Build, QC and execute high complexity brand omnichannel programs with base cadences and complex triggers.
• Ensure high quality, on-time implementation, testing, and QA of campaigns.
• Lead and manage junior team members’ day-to-day work and QA their programs.
• Monitor deliverability across domains; optimize reputation and inbox placement.
• Participate in agile design, build, QA and continuous improvement efforts.
• Influence targeting, personalization, segmentation and dynamic content delivery.

Skills

Salesforce Marketing Cloud

CRM

Email marketing

Direct Mail

1:1 marketing

MS Excel

SQL

HTML/CSS

Project management

Communication

Education

Bachelor’s Degree in Business or Marketing

Job description

Senior Salesforce Marketing Cloud Automation Specialist

• Full-time
• Salary Min: 109500
• Therapy Area: Other Specialties
• Salary Max: 208500
• Workday Global Grade: 18
• Travel: Yes, 5% of the Time
• Compensation: USD 109500 - USD 208500 - yearly

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube.

The Senior Salesforce Marketing Cloud Automation Specialist is part of the AbbVie Digital Lab and will be responsible for playing an integral part of the team building Patient-facing 1:1 marketing programs.

Responsibilities include:

• Build, QC and execute high complexity brand omnichannel programs. This includes building out journeys (base cadences) and highly complex trigger programs deliver the right message to the right person at the right time through the right channel
• Ensure high quality, on-time, and error free implementation, testing, and QA of campaigns within the marketing automation platform. Create, review, and share standard quality control documents and follow the process to ensure accuracy and completeness.
• Responsible for leading and managing junior team members’ day to day work and performing QA of their programs.
• Monitor email deliverability across domains for all brand campaigns implemented. Provide recommendations on how to optimize deliverability, resolve IP reputation issues and ensure proper inbox placement.
• Identify issues, identify root cause, and recommend corrective action for campaign builds, IP reputation and deliverability.
• Participate in agile delivery activities such as design, build, QA, and continuous improvement. Maintain documents per requirements of department document management policies and procedures.
• Influence and implement capabilities including targeting, personalization, audience segmentation, and dynamic, personalized content to deliver the best customer experience. Build and execute test plans, identify winners and pro-actively recommend optimization opportunities and ensure high email deliverability, reach and engagement.
• Lead various internal / external partners to define, execute, and optimize email, direct mail, and media campaigns. Cross-functional teams include Brand Marketing, Strategy, Business Technology Solutions, Marketing Analytics & Business Insights, Creative and Digital Agencies.
• Provides exemplary customer service while setting, maintaining, and exceeding brand expectations. Provide updates on projects and any risks to Associate Director.
• Keep abreast of 1:1 marketing and email industry best practices and new technology by participating in professional organizations, as well as attending industry seminars and conferences. Provide recommendation to Associate Director on how to apply at AbbVie
• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns, fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.

• Bachelor’s Degree in Business or Marketing or equivalent experience
• 5-8 years of experience ofSaleforce Marketing Cloud, Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
• Ability to think strategically with a strong ability to execute plans and exceed stakeholder expectations and project goals.
• Ability to work independently without day-to-day supervision.
• Demonstrated ability to lead and manage multiple projects simultaneously in a fast-paced, dynamic environment. Demonstrates a clear aptitude for managing projects. Ability to assign priorities and meet delivery dates
• Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively
• Knowledge of database, email, digital, 1:1 marketing concepts and best practices
• Inquisitive, strong analytical skills, including the ability to infer and apply learnings
• Proficiency with MS Excel, SQL, and HTML/ CSS
• Excellent written, verbal, and interpersonal communication skills
• Inquisitive, strong analytical skills, including the ability to infer and apply learnings

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.