Senior Calendar Associate

Steno; United States; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Stock options

Premium medical

Dental coverage

Vision coverage

Job summary

Steno is hiring for a Provider Operations role in the United States. In this position you will build relationships with court reporters, manage scheduling for depositions, and ensure transcripts are delivered on time.

The role emphasizes hospitality, integrity, and client success in a fast-paced setting. The role requires 2+ years of legal or court reporting experience, strong organizational skills, and the ability to handle sensitive information.

Qualifications

• 2+ years of legal experience or court reporter experience.
• Owns a regional scheduling process and can manage multiple priorities.
• Strong organization, communication, and discretion.

Responsibilities

• Book court reporters for depositions using scheduling tools.
• Track deadlines to ensure transcripts are delivered on time.
• Educate reporters on processes and best practices.
• Collaborate with operational leaders to improve reporter experience.

Skills

Legal experience

Scheduling

Client relations

Hospitality mindset

Tools

Scheduling tools

Job description

Why You Should Choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in your benefits – Premium Medical, Dental, & Vision Coverage -, with 100% of premiums covered for some plans - well above industry benchmarks.
• Operates with integrity – We value accuracy and caring for our clients.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Customer Success leaders and professionals who will unlock your greatest potential
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Offers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $28–$33 per hour, plus the opportunity to grow into a senior role as you advance.

Why Provider Operations at Steno Is Different

• Build real relationships - develop and maintain connections with court reporters, knowing how to have difficult conversations when needed
• Keep everything on track - book court reporters for depositions using Steno's scheduling tools, ensuring accurate information and timely follow-up at every step
• Stay ahead of deadlines - proactively track assignment deadlines and follow up with court reporters to ensure transcripts are delivered to clients on time
• Become the expert - understand Steno's processes and tools inside and out, using that knowledge to educate court reporters and promote best practices
• Your voice actually matters - collaborate with operational leaders to advocate for the court reporter experience, share feedback, and turn ideas into real process improvements

You'll crush this role if you've got 2+ years of legal experience (and/or court reporter experience) and have owned a regional scheduling process - bonus points if you bring a strong reporter network with you. You lead with a hospitality mindset, stay organized under pressure, and juggle competing priorities without missing a beat. You pick up new systems fast, communicate clearly, and handle sensitive information with discretion. If you thrive in fast-paced environments and actually enjoy the details, this is your role. This position covers Monday through Friday, 12 p.m.- 9 p.m. PT or 9 a.m.- 6 p.m. CT.

Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.

Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.

Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.