Senior Business Value Consultant

Wrike; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Wrike is seeking a Senior Business Value Consultant to join our Business Value Services team. You will work with strategic Commercial and Enterprise accounts across the lifecycle, from new prospects to long-standing customers, building compelling business cases to justify Wrike investments and proving the value realized post-implementation.

You will partner with Sales, Solution Consulting, Customer Success, and Professional Services while collaborating with Product to ensure our value narrative

Qualifications

• 10+ years in value consulting, value engineering, sales engineering, or strategy consulting in SaaS/B2B software.
• Proven ability to lead business/workflow transformation discussions beyond feature selling.
• Experience owning customer lifecycle from discovery to renewal/expansion with enterprise clients.
• Ability to run independent enterprise engagements end-to-end.
• Industry exposure in manufacturing, professional services, retail, or healthcare.

Responsibilities

• Build compelling business cases and ROI analyses to justify Wrike investments.
• Partner with Sales, Solution Consulting, Customer Success, and Professional Services to drive value.
• Develop value realization dashboards and communicate ROI to executives.
• Coach and enable account teams to consistently articulate Wrike's business value.
• Inform Product Strategy with customer-defined success metrics and outcomes.
• Lead baseline discovery, goal alignment, and measurement of value realized.
• Drive pipeline generation and expansion opportunities with strategic customers.

Skills

Value consulting

Executive communication

Strategic thinking

Cross-functional collaboration

SaaS domain knowledge

Education

Bachelor's degree or equivalent practical experience

Job description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll own your outcomes, from the strategies you run to the conversations that shape what we build next. Sitting within Wrike's Business Value Services team, the Senior Business Value Consultant works directly with our strategic Commercial and Enterprise accounts across the entire lifecycle, from new prospects to long-standing enterprise customers.

In this role, you will build compelling business cases that justify why customers should invest in Wrike and prove the value they realize post-implementation to directly support net revenue retention (NRR) and account expansion. You will serve as a strategic partner to Sales, Solution Consulting, Customer Success, and Professional Services, while collaborating with Product and Product Marketing to ensure our external value narrative aligns with real customer outcomes.

Your Impact:

New Business & Account Expansion

• Strategic Account Planning & Pipeline Generation: Partner closely with Sales at the account planning level to listen deeply to customer needs, uncover latent demand, and proactively generate pipeline for high-potential accounts.
• Connect Cross-Functional Workflows: Map how work flows across organizational boundaries (e.g., how Creative hands off to Sales, Marketing, or Finance) to connect the dots, identify adjacent stakeholder groups, and uncover new expansion avenues.
• Drive Strategic Deal Execution: Support Commercial and Enterprise opportunities by building rigorous financial models and return on investment (ROI) analyses tailored to specific business value drivers.
• Baseline Discovery & Goal Alignment: Partner with Wrike account teams and customers to uncover, define, and establish operational baselines. Show customers clearly how Wrike technology will move the needle toward their specific target outcomes.
• Value Realization Dashboards & Champion Enablement: Simplify complex data through intuitive value realization dashboards. Arm customer champions and points of contact with bottom-line impact metrics, empowering them to speak confidently to internal executives about Wrike's ROI.
• Continuous Measurement & CS Support: Coach customer stakeholders to continuously measure progress against established goals. Support and enable Account Executives and Customer Success Managers (CSMs) on retention and expansion metrics—providing value engineering horsepower without taking over core CSM account management responsibilities.

Cross-Functional Scale & Enablement

• GTM Methodology & Coaching: Guide and coach go-to-market teams (Sales, CS, Presales) through value consulting methodologies, frameworks, and self-service tools—helping them independently incorporate value messaging into their daily work.
• Scale Value Frameworks: Architect repeatable models, assets, and playbooks that accelerate deal cycles and streamline team onboarding.
• Inform Product Strategy: Partner with Product and Product Marketing to align platform capabilities and feature launches with customer-defined success metrics, such as approval throughput, execution speed, and operational capacity.

Your Qualifications:

• 10+ Years of Industry Experience: Direct experience in value consulting, value engineering, sales engineering, or strategy consulting inside a SaaS or B2B software company.
• Business Transformation Mastery: Proven ability to lead business and workflow transformation conversations that transcend feature-level solution selling.
• Customer Lifecycle Ownership: Demonstrated history running value realization, baseline assessments, usage analyses, and renewal/expansion business cases for long-term enterprise clients.
• End-to-End Independence: Track record of independently executing full enterprise engagement lifecycles—from initial discovery and workshop facilitation to executive C-suite readouts.
• Domain Knowledge: Relevant industry exposure in manufacturing, professional services, retail, client service delivery, or healthcare.
• Executive Presence: Exceptional communication skills with the versatility to present to C-level executives while collaborating seamlessly with operations, procurement, and end users.
• Education: Bachelor’s degree from an accredited university or equivalent practical experience.

Standout Qualities:

• Category Experience: Prior experience with Collaborative Work Management (CWM), Project Portfolio Management (PPM), or enterprise SaaS productivity platforms.
• GTM