Senior Business Systems Consultant

State of Indiana; Indianapolis (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Paid leave and holidays

Education reimbursement program

LinkedIn Learning access

Free parking

Job summary

The Indiana Department of Revenue (DOR) is seeking a Senior Business Systems Consultant to collaborate with staff across the agency and external partners, ensuring quality and stability of Data Exchange and E-Services products. This role analyzes needs, develops solutions, coordinates processes, and tests for performance and reliability.

The ideal candidate brings strong program, project, and portfolio management experience, technical systems know-how, and the ability to communicate effectively

Qualifications

• 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role.
• Ability to articulate or demonstrate the organization's business systems and applications.
• Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
• Ability to lead and coordinate across teams and vendors.
• Excellent written and verbal communication.
• Experience in public service or government context is a plus.

Responsibilities

• Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
• Provides technical leadership on complex business intelligence projects and acts as a Subject Matter Expert in business or functional area.
• Lead re-engineering efforts and participate as a project manager when needed.
• Develops technical standards and policies to meet customer needs and management expectations.
• Establishes contracts for procurement of technical business solutions.
• Maintains strategic partnerships with customers to meet business and technical needs.
• Translates business requirements into system requirement specifications and analyzes user needs.
• Facilitates the delivery of technical business solutions and manages stakeholder expectations.

Skills

Project management

Portfolio management

Vendor coordination

Technical systems

Public service

Communication

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Indiana Department of Revenue (DOR):

The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner.

Role Overview:

The SeniorBusiness Systems Consultant communicates and collaborates with staff across the agency to assess and ensure the quality and stability of our Data Exchange and Electronic Services (E-Services) products, applications, and systems. You will coordinate across internal and external groups to achieve system solutions that satisfy the Data Exchange needs of the agency and its partners. You will analyze operational needs of both DOR and its external partners, develop solutions, coordinate processes, and execute solutions to ensure the DOR's Data Exchange needs and those of its external partners are met. Solutions must be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy and external systems. You will also act as a liaison across various E-Services functions for external partners and vendors.

The ideal candidate will demonstrate a positive, collaborative, and professional attitude, along with a strong desire to succeed and contribute to the agency’s mission, vision, and purpose as defined in the Pyramid of Excellence. The ideal candidate will possess skills and professional experience in program, project, and portfolio management; technical systems; public service; and vendor coordination. They will also be an excellent communicator and collaborator who is comfortable managing across groups and effectively managing up when necessary.

The salary for this position traditionally starts at $70,122.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
• Provides technical leadership on complex business intelligence projects and performs as a Subject Matter Expert in business or functional area.
• May lead re-engineering team and act as project manager in some cases.
• May participate in strategic planning processes for Information Technology Division, seeking opportunities to apply current and future service offerings to meet the needs of current and potential customers.
• Develops technical standards and policies to meet the needs of customers, peers and management.
• Recommends and facilitates quality improvement efforts.
• May serve as a team leader providing guidance, advice, supervision and/or training to other Business Analysts.
• Assists, directs, trains, monitors, and coordinates the work of less experienced staff and assists with the development of difficult and highly complex programs.
• Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry best practices.
• Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams.
• Establishes contracts for the procurement of technical business solutions.
• Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs.
• Provides leadership in the development of strategic plans based on customer needs.
• Analyzes business and user needs, documents requirements, devises new technical business system solutions, and translates into proper system requirement specifications.
• Devises or modifies procedures to solve problems considering telecommunications equipment and systems or computer equipment capacity and limitations, operating time, and form of desired results.
• Facilitates the delivery of technical business solutions.
• Manages the expectations of customers, peers, vendors and management.
• Establishes contracts for the procurement of technical business solutions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Thorough knowledge of the organization's business systems and commercial business applications.
• Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
• Advanced knowledge of the application of software engineering process tools.
• Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
• Thorough knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
• Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
• Ability to apply system development methodologies to oversee systems modifications and initiatives.
• Ability to use logic and critical thinking to address issues efficiently and effectively.
• Ability to understand the implications of new information for both current and future problem-solving and decision-making.
• Working knowledge of the application of software development methodologies.
• Familiarity with using and interpreting data structures and relationships.
• Ability to understand how change management methodology aligns with and enhances project management and implementation.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Ability to lead, encourage and influence others to perform.
• Effectively communicate both orally and in writing.

A degree is not required. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .