Customer Service Representative

State of Indiana; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Three medical plan options (including

Wellness Rewards Program

Health Savings Account (HSA)

Deferred compensation 457(b)

Job summary

The State of Indiana is seeking a dedicated professional to manage the timely handling of Vital Records data for citizens connected to Indiana. Responsibilities include researching issues, coordinating with citizens, attorneys, and agencies to ensure accurate birth, death, and marriage records issuance.

Salary starts around $34,216 and may adjust with education and experience. A robust benefits package and work-life balance are offered to support Hoosiers across Indiana.

Qualifications

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.

Responsibilities

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

Skills

Program area knowledge

Regulatory knowledge

Data gathering

Communication skills

Team decision-making

Public liaison

Accounting basics

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Indiana Department Of Health (IDOH)

The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

Role Overview

This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth, death and marriage certificates.

Salary

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need For Success

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.

A Degree Is Not Required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .