Senior Business Systems Analyst Solta (Aesthetics)

Bausch + Lomb; United States; Remote; USD 94,000 - 140,000; Full time

Job summary

An established industry player is seeking a skilled Sr. Business Systems Analyst to join their dynamic team. This role involves planning, developing, and launching efficient business and systems solutions to support the service organization. You will gather and analyze data, generate reports, and apply your analytical and problem-solving skills to enhance operational efficiency. If you are proactive, imaginative, and eager to make a significant impact, this is your chance to be part of a culture that actively drives change and innovation in healthcare. Join a team committed to improving health outcomes for millions globally.

Qualifications

• Minimum 5 years’ experience with CRM customer support system projects.
• Proficient in Change Management and Business Analysis.

Responsibilities

• Meet with stakeholders to define business goals and resolve issues.
• Design and configure ServiceMax solutions to meet business needs.

Skills

Business Analysis

Project Management

Change Management

Problem Solving

Communication

Education

Bachelor’s Degree

Tools

ServiceMax

Microsoft Dynamics 365 F&O

Job description

Join a team! We are a global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes. We develop, manufacture and market a range of products, primarily in gastroenterology, hepatology, neurology, dermatology, and medical aesthetic devices. Our 7,000 employees share a common goal and values, propelling us to provide essential care to millions of people globally. We seek dedicated individuals who share our sense of urgency, unity, and excellence.

We are looking for a trustworthy and respectful individual who consistently does the right thing. Someone who is imaginative and proactive, with a keen eye for what is possible. A perceptive and adaptive person who is action-oriented. We need a disciplined, focused, and accountable team member. If you embody these values, come join our company and help us shape the future. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.

The Sr. Business Systems Analyst’s role is to plan, develop, and launch efficient business, financial, and systems in support of the service organization. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help support the service organization.

Principal Responsibilities and Duties:

The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.

Strategy & Planning

1. Meet with decision makers, systems owners, and end users to define business goals, and identify and resolve business issues.
2. Facilitate workshops, meetings, and design sessions to gather and document requirements.
3. Review Functional Design Documents.
4. Assist in the setting of priorities of projects.
5. Collaborate in the planning of enhancements to existing applications.

Operational Management

1. Design and configure ServiceMax solutions to meet business needs.
2. Provide design input for enhancement requests to convert business requirements into functional user stories; assist with solution mapping.
3. Provide Business level Database maintenance.
4. Develop business level database change management processes.
5. Assist in creating training materials and training on enhancements and new systems to all end users globally.
6. Assist in the development and execution of test plans to ensure software quality.
7. Analyze business processes and identify areas for improvement.
8. Lead continuous improvement.

Position Requirements:

1. Bachelor’s Degree.
2. Minimum 5 years’ experience with CRM customer support system projects, ServiceMax experience preferred.

Knowledge & Experience

1. Should have progressing skills in Business Analysis, Business Knowledge, Business Change Management, Functional Architecture Design & Project Financials, KPI´s & Reporting.
2. Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
3. Should have baseline skills in Software Engineering, Architecture Knowledge & Testing.
4. Should be proficient in Change Management.
5. Should have progressing skills in Functional Architecture Design and Architecture Knowledge.
6. Demonstrated project management skills.
7. Strong ability to lead teams across multiple disciplines and time zones.
8. Knowledge of Microsoft Dynamics 365 F&O.

As required by law, Bausch Health provides a reasonable range of compensation for roles that may be hired in the US. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For this role, the range of starting pay for this role is $94k to $140k per year.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.

If a candidate needs a reasonable accommodation/adjustment due to physical or mental health impairment for any part of the application process, they are encouraged to send their request to [e-mail] or call 908-927-1400 and let us know the nature of the request and their contact information. Please be sure to include the job requisition number.