Senior Business Systems Analyst - Sales Enablement Technology

jacksonfamilywines; Santa Rosa (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Volunteer time

Learning & Development

Mental health support

Wine discounts

Job summary

Jackson Family Wines seeks a Senior Business Systems Analyst to translate complex business data flows into practical technology solutions within the SET team. You will analyze requirements, design technical solutions, test, deliver, and support systems for POS and ecommerce.

You will lead cross-functional projects, mentor staff, coordinate with vendors, and drive process improvements across multiple locations. Occasional after-hours support and up to 20% travel may be required.

Qualifications

• Bachelor's degree in business, computer science, or related field with 5+ years of relevant experience.
• Ability to translate business processes into technology solutions.
• Experience with SDLC, waterfall, and Scrum/Agile methodologies.
• Proficient in Microsoft Office 365 applications including Outlook, SharePoint, Excel, PowerPoint, Word, Visio.
• Willingness to travel approximately 20% with a valid driver's license.
• Familiarity with modern multi-location POS platforms and API integrations.

Responsibilities

• Manage cross-functional programs for POS and ecommerce systems.
• Lead creation of scope documents, process flows, data mapping, test scenarios, and end-user training.
• Provide customer support for software and operational questions.
• Lead teams and coordinate with vendors and delivery teams.
• Drive innovation to digitize cross-functional business processes and improve efficiency.
• Collaborate with customers and stakeholders to shape acceptable solutions.
• Evaluate technology for business use and advocate its application.
• Serve as SME to ensure product/service performance supports business needs.
• Manage complex configurations and resolve API integration issues.
• Deliver quality through test strategies and detailed testing for complex use cases.
• Participate in after-hours and weekend escalations on a rotating schedule.

Skills

Cross-functional leadership

Analytical thinking

Problem solving

Excellent communication

Travel readiness

Education

Bachelor's degree in business, computer science, or related field; 5+ years experience (or 9 years equivalent)

Tools

SQL

Docker

Kubernetes

AWS/Azure/GCP

SharePoint

Visio

Job description

Jackson Family Wines is much more than a family-owned wine company.We'rerisk-taking innovators with a strong belief that quality is paramount.We'realways on the lookout for top talent -- individuals whopossessa strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community. In 2024, we were selected as one of the North Bay Business Journal's Best Places to Work for the ninth year running.

POSITION SUMMARY:

Are you a strong analytical thinker, natural problem solver, and communicator? Do you take pride in translating complex and challenging business and data flows into technical designs and solutions that simplify the user experience? As part of the Sales Enablement Technology(SET)team, the Senior Business Systems Analystwill work collaboratively with stakeholders,SETteam developers, other business systems analysts, andthe rest of IT. The position will ask you to analyze, configure, test,deliver, and supporttechnology solutions that align with department goals and business strategies.

ESSENTIAL FUNCTIONS/DUTIES:

• Manages cross-functional programs/projects, gathers business requirements, designs solutions, and participates in the development of strategy and roadmaps for point-of-sale (POS) and ecommerce systems.
• Leads the creation of scope and requirements documents, process flows, context diagrams, system documentation, data mapping, test scenarios, and end-user training.
• Responsible forprovidingcustomer support for software, operational questions, and issues.
• Leads teams/projects and provides direction to cross-functional team members and vendors.
• Facilitates decisions among business leaders, IT, vendors, and delivery teams.
• Drives innovation with customers, peers, and vendors to improve company efficiency and effectiveness.
• Builds partnerships with customers, peers, and stakeholders and works closely with them to shape and influence the design of acceptable solutions.
• Evaluates technology for its application in our business and evangelizes the use of technology to digitize cross-functional business processes.
• Acts on behalf of the business partner as a subject matter expert to ensure product/service performance supports the business process needs.
• Collects feedback from business partners on application performance and manages complex configurations and resolution of technical architecture issues.
• Responsible for overall product quality; formulates test strategies, plans, scripts and performs detailed testing for complex use cases to ensure systems function correctly.

• Participates in and provides after-hours and weekend escalated support as part of a rotating schedule and as needed.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

• Bachelor's degree in business, computer science, or related field, plus 5 years of relevant work experience; or 9 years equivalent experience.
• Excellent at cross-functional business process reengineering and ability to translate business processes into technology solutions.
• Ability to lead teams andprovidework and technical direction to vendors and cross-functional team members.
• Advanced in Microsoft Office 365 applications including Outlook, SharePoint, Excel, PowerPoint, Word, Visio.
• Experience with SDLC, waterfall, and scrum/agile project methodologies.
• Excellent planning, organizational, problem-solving,and analytical skills.
• Excellent communicator, both written and verbal.Ability to communicate effectively under high-pressure situations with leadership team members.
• Ability to travel approximately 20% of the time between local company facilities using a personal vehicle. A valid driver's license is required.
• Familiarity with implementing or migrating a multi-location, modern POS platform such as Mad Mobile (Cake or Concierge for Retail), NVPOS, eWinery, PredictSpring, or Retail Cloud with modern POS.
• Familiarity with tracking, monitoring, and analyzing potential issues with API integrations to help determine root cause.
• Proficiency in relational databases and SQL queries.
• Ability to lead large and complex enterprise application projects across all aspects of the software development life cycle.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).

WAGE TRANSPARENCY

The annual salary for this role ranges from $100,000 - $130,000. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.