Senior Business Systems Analyst

Adaptive Biotechnologies Corp.; United States; On-site; USD 129,000 - 193,000; Full time

Benefits offered by this job

Equity grant

Bonus eligible

Job summary

Adaptive Biotechnologies Corp. is seeking a Senior Business Systems Analyst to own end‑to‑end lifecycle management of major SaaS systems, including NetSuite ERP and ServiceNow.

You will drive governance, configuration, and continuous improvement across multiple platforms in a fast‑paced environment. Seeking a self‑starter with 5+ to 7+ years of related experience, strong stakeholder communication, and the ability to translate business needs into scalable technical solutions.

Qualifications

• Bachelor’s degree with 7+ years in Business Systems Analysis or related field, or Master’s with 5+ years.
• Strong NetSuite ERP administration experience (financial modules, reporting, workflows).
• Familiarity with ServiceNow ITSM and enterprise SaaS environments.
• Experience translating business needs into system configurations and scalable solutions.

Responsibilities

• Own and administer enterprise applications, primarily NetSuite ERP and ServiceNow.
• Translate stakeholder needs into configurations, enhancements, and scalable solutions.
• Oversee change management, testing, and release readiness for system changes and enhancements.
• Maintain data integrity, performance, and governance across applications.
• Create system documentation and user training materials.

Skills

NetSuite ERP

ServiceNow ITSM

Governance

Change management

Stakeholder communication

Education

Bachelor’s degree + 7+ years

Tools

Concur

Equity Edge

Smartsheet

Microsoft stack

Job description

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The Senior Business Systems Analyst is a hands‑on enterprise application owner and administrator, responsible for the end‑to‑end lifecycle of multiple SaaS systems, including configuration, optimization, support, and continuous improvement. This role operates in a fast‑paced environment, managing multiple concurrent projects while maintaining clear communication, providing timely updates, and effectively prioritizing workload. To be successful in this role, you should be a self‑starter with an aptitude for learning new systems, building domain expertise, and driving governance and best practices across your application portfolio.

Key Responsibilities And Essential Functions

• Own and administer key enterprise applications, with primary responsibility for NetSuite ERP, and operational ownership of the ServiceNow platform, including governance, demand management, reporting, and ongoing platform management
• Engage stakeholders and SMEs to understand business needs and translate them into system configurations, enhancements, and scalable solutions
• Identify opportunities to improve processes and system capabilities, and implement or drive enhancements
• Maintain accountability for system performance, data integrity, and user experience, ensuring applications are reliable and well governed
• Identify, assess, and communicate risks related to system changes, implementations, and upgrades, and proactively drive mitigation strategies
• Own and execute solution testing, validation, and release readiness for system changes and enhancements, ensuring adherence to established change management processes
• Develop and maintain system documentation, including configurations, processes, and standard operating procedures
• Create and deliver user training and enablement materials to support adoption and effective system usage
• Support audit and compliance activities, including data collection, documentation, and control validation
• Manage vendor relationships to support issue resolution, platform enhancements, and ongoing system improvements
• Champion continuous improvement, governance, and best practices across the application portfolio using established methodologies (ITIL, Agile, Lean, etc)
• Manage and prioritize work across multiple systems and concurrent initiatives, balancing operational support with project delivery
• Implement and configure new enterprise applications and system capabilities
• All other duties as assigned

Position Requirements (Education, Experience, Other)

• Bachelor’s degree and 7+ years, or Masters degree and 5+ years of progressive Business Systems Analysis, Enterprise Information Systems Management, or equivalent

Technical Abilities Required

• Strong experience administering Oracle NetSuite ERP, including financial modules, reporting, workflows, bundles/customizations, and role‑based access controls
• Working knowledge of ServiceNow platform capabilities and ITSM processes, including Incident, Request, Knowledge, Service Catalog, Change, and Asset Management
• Ability to manage and prioritize multiple systems, projects, and competing priorities in a fast‑paced environment
• Proven business process analysis and modeling skills with the ability to translate process requirements into system configurations and scalable solutions
• Working knowledge of project delivery and IT service management frameworks (e.g., ITIL, Agile, Lean, etc) and their practical application
• Hands‑on experience implementing, administering, and supporting enterprise SaaS applications including configuration, enhancement, and ongoing lifecycle management
• Strong communication skills, with the ability to clearly convey technical concepts to both technical and non‑technical audiences across all levels of the organization
• Detail‑oriented with strong organizational, analytical, and problem‑solving skills
• Self‑driven with a strong sense of ownership, accountability, and ability to work independently while collaborating effectively with cross‑functional teams
• Demonstrated ability to quickly learn new systems and assume ownership with minimal direction

Preferred Skills & Experience

• Experience administering or supporting enterprise applications such as Concur, Equity Edge, Smartsheet, or similar platforms
• Experience working across integrated SaaS ecosystems, particularly across financial, expense, equity, and work management platforms
• Solid understanding of general IT infrastructure platforms and technologies, including Microsoft business technology stack
• Experience in the Biotech, Life Sciences, or medical industry is preferred

Working Conditions

• Primarily sedentary work in an office environment.
• Regular weekday work hours, with occasional weekend/after‑hours planned or unplanned work as needed.

Physical Requirements

Occasional need to lift/move/install computer systems and other equipment. Occasional work in datacenter environments. Occasional work in laboratory environments requiring the use of protective equipment and clothing.

Compensation

Salary Range: $128,700 - $193,100

Possible “other Compensation” Elements To Include

• equity grant
• bonus eligible

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive's benefits at-a-glance.

Adaptive Biotechnologies is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail].

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e‑mail [e-mail]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.