Senior Business Systems Analyst

Jobgether; United States; Remote; USD 113,000 - 180,000; Full time

Benefits offered by this job

Equity opportunities

Fully remote within the US

Job summary

Jobgether is seeking a Senior Business Systems Analyst based in the United States to strengthen reliability and performance of complex integrations within a large-scale rental tech ecosystem.

You will lead cross-functional teams across engineering, product, support, sales, and enterprise partners to investigate technical challenges, deliver practical solutions, and contribute to AI-assisted troubleshooting and automation efforts.

Qualifications

• 5–8+ years of experience in solutions consulting, technical account management, implementation, integration support, business systems analysis, or a related technical role.
• Strong understanding of XML, JSON, data mapping, and feed-based integrations, including experience with or knowledge of the MITS schema.
• Familiarity with APIs, REST, webhooks, and tools such as Postman, with the ability to interpret API documentation and investigate issues across connected systems.
• Excellent analytical and troubleshooting skills, with the ability to investigate complex technical problems, identify patterns, and develop practical, sustainable improvements.
• Strong written and verbal communication skills, including the ability to translate technical concepts into clear, actionable explanations for partners, engineers, sales teams, and business leaders.
• Proven ability to coordinate cross-functional initiatives, manage competing priorities, document findings, and drive issues through to resolution.
• Experience creating technical documentation, operational playbooks, support workflows, or knowledge-sharing resources.
• Interest in developing and improving AI-assisted workflows, automation, and diagnostic tools that enhance team productivity and operational effectiveness.

Responsibilities

• Lead the investigation, diagnosis, and resolution of complex integration issues across multiple systems, providing engineering teams with clear problem statements, reproducible steps, and supporting evidence.
• Conduct technical discovery sessions with partners, recommend suitable integration approaches, and communicate findings effectively to technical and nontechnical stakeholders.
• Collaborate with sales teams on technical discussions with enterprise prospects, helping assess integration requirements and explain potential solutions.
• Develop and enhance AI-assisted knowledge management and diagnostic tools that improve troubleshooting efficiency and encourage knowledge sharing across teams.
• Create, maintain, and optimize integration documentation, technical guides, escalation playbooks, onboarding materials, and troubleshooting resources.
• Improve operational tools and workflows using platforms such as Zendesk, Slack automations, Airtable, and monitoring dashboards.
• Analyze support trends, integration performance, and operational health indicators to identify recurring problems, recommend root-cause solutions, and strengthen proactive monitoring.
• Define launch support strategies covering documentation, escalation procedures, monitoring requirements, and known limitations.
• Support partner onboarding, coordinate post-launch reviews, and ensure integration issues are tracked through resolution.
• Work cross-functionally to improve system reliability, streamline processes, and deliver a consistent experience for partners and end users.

Skills

XML/JSON mapping

API integration

Troubleshooting

Technical documentation

Cross-functional collaboration

Tools

Postman

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Systems Analyst based in the United States.

We are seeking an experienced Senior Business Systems Analyst to strengthen the reliability and performance of complex technology integrations within a large-scale rental technology ecosystem. In this role, you will serve as a technical leader, helping connect partner platforms and streamline workflows across listings, lead management, touring, messaging, and applications. You will collaborate closely with engineering, product, support, sales, and enterprise partners to investigate technical challenges and deliver practical solutions. By combining analytical thinking, technical expertise, and strong communication skills, you will help improve integration quality and partner experiences. You will also contribute to AI-assisted troubleshooting tools, operational automation, and proactive monitoring initiatives. This fully remote opportunity offers the chance to influence scalable systems, improve cross-functional processes, and make a meaningful impact in a fast-paced, collaborative environment.

Accountabilities

• Lead the investigation, diagnosis, and resolution of complex integration issues across multiple systems, providing engineering teams with clear problem statements, reproducible steps, and supporting evidence.
• Conduct technical discovery sessions with partners, recommend suitable integration approaches, and communicate findings effectively to technical and nontechnical stakeholders.
• Collaborate with sales teams on technical discussions with enterprise prospects, helping assess integration requirements and explain potential solutions.
• Develop and enhance AI-assisted knowledge management and diagnostic tools that improve troubleshooting efficiency and encourage knowledge sharing across teams.
• Create, maintain, and optimize integration documentation, technical guides, escalation playbooks, onboarding materials, and troubleshooting resources.
• Improve operational tools and workflows using platforms such as Zendesk, Slack automations, Airtable, and monitoring dashboards.
• Analyze support trends, integration performance, and operational health indicators to identify recurring problems, recommend root-cause solutions, and strengthen proactive monitoring.
• Define launch support strategies covering documentation, escalation procedures, monitoring requirements, and known limitations.
• Support partner onboarding, coordinate post-launch reviews, and ensure integration issues are tracked through resolution.
• Work cross-functionally to improve system reliability, streamline processes, and deliver a consistent experience for partners and end users.

Requirements

• 5–8+ years of experience in solutions consulting, technical account management, implementation, integration support, business systems analysis, or a related technical role.
• Strong understanding of XML, JSON, data mapping, and feed-based integrations, including experience with or knowledge of the Multifamily Information and Transactions Standards (MITS) schema.
• Familiarity with APIs, REST, webhooks, and tools such as Postman, with the ability to interpret API documentation and investigate issues across connected systems. Production coding is not required.
• Excellent analytical and troubleshooting skills, with the ability to investigate complex technical problems, identify patterns, and develop practical, sustainable improvements.
• Strong written and verbal communication skills, including the ability to translate technical concepts into clear, actionable explanations for partners, engineers, sales teams, and business leaders.
• Proven ability to coordinate cross-functional initiatives, manage competing priorities, document findings, and drive issues through to resolution.
• Experience creating technical documentation, operational playbooks, support workflows, or knowledge-sharing resources.
• Interest in developing and improving AI-assisted workflows, automation, and diagnostic tools that enhance team productivity and operational effectiveness.
• Preferred experience in property technology, multifamily operations, or B2B software environments, particularly involving property management systems, customer relationship management platforms, internet listing services, or related integrations.
• A proactive, collaborative mindset, strong attention to detail, and the ability to work independently while building productive relationships across distributed teams.
• Candidates with nontraditional backgrounds and transferable skills are encouraged to apply, even if their experience does not match every listed qualification.

Benefits

• Competitive annual base salary, depending on location, experience, and performance:
  • $112,800–$180,200 for eligible locations, including California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington State, and Washington, D.C.
  • $107,200–$171,200 for eligible locations, including Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia.
  • Compensation ranges may differ in other states and locations.
• Equity awards in addition to base salary, with eligibility and award amounts determined by factors such as experience, performance, and location.
• Fully remote work arrangement, allowing employees to work from an eligible physical location of their choice within the United States, subject to applicable restrictions.
• Flexible, distributed work environment built around trust, collaboration, clear processes, and the ability to work productively from different locations.
• Meaningful technical impact, with opportunities to improve large-scale integrations, influence operational strategy, and enhance partner experiences.
• Exposure to AI and automation initiatives, supporting the development of modern troubleshooting, monitoring, and knowledge-management capabilities.
• Collaborative, cross-functional environment offering opportunities to work with engineering, product, support, sales, and enterprise partners.
• Inclusive workplace culture that values diverse perspectives, transferable skills, professional growth, and innovative thinking.
• Equal employment opportunity and accommodation support, with consideration for qualified applicants in accordance with applicable laws.