Senior Business Systems Analyst

Abbott; Madison (WI); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott is seeking a Sr. Laboratory Business Systems Analyst to serve as a strategic liaison among business stakeholders, IT analysts, and operations analytics.

You will translate complex needs into robust Laboratory Business System solutions, lead medium-scale initiatives, mentor junior analysts, and ensure alignment with Quality Management System. You will collaborate across interfaces, manage testing, documentation, and change management while traveling up to 5% and adapting to a fast-paced

Qualifications

• Bachelor’s degree or higher required with relevant experience in business analysis or systems
• 5 years of experience as a business analyst designing and supporting processes in related systems
• Experience leading system enhancement or implementation projects
• Proficient in Microsoft Office
• Authorized to work without sponsorship in the location
• Demonstrated ability to perform essential duties with or without accommodation

Responsibilities

• Lead complex initiatives with broad scope and minimal oversight.
• Gather and document requirements, design aligned to standards, propose improvements.
• Lead project steps across analysis, design, testing, deployment, and issue resolution.
• Conduct end-to-end testing and UAT; contribute to SOPs and post-live stabilization.
• Troubleshoot complex issues; perform root cause analysis and recommend corrective actions.
• Communicate technical concepts clearly to non-technical stakeholders.
• Lead change management including SOPs and training materials; deliver end-user training.
• Contribute to roadmap for supported systems and processes.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Change management

Training delivery

Education

Bachelor's degree in related field

Associate degree + 2 years experience

GED + 4 years experience

Bachelor’s degree in Operations/CS/MIS

Tools

Confluence

Jira

Zephyr

SAP Fiori

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Position Overview

The Sr. Laboratory Business Systems Analyst serves as a strategic liaison among business stakeholders, IT Application Analysts, and Operations Analytics—translating complex business needs into robust Laboratory Business System solutions that improve operational performance. The senior analyst independently leads medium-sized initiatives (and critical workstreams within larger programs), mentors junior analysts, and ensures systems and processes remain aligned to business goals and the Quality Management System. This role demands strong analytical skills, clear cross-functional communication and a track record of successful project delivery in a fast-paced environment.

Essential Duties

• Independently lead complex initiatives with broad scope and minimal oversight.
• Independently gather and document requirements, translate them into designs aligned to established standards, and propose design improvements for review and approval.
• Lead project steps and contribute to analysis, design, testing, deployment, and cross-functional issue resolution.
• Lead and execute end-to-end functional testing and UAT cycles, ensure testing completeness and quality, contribute to SOP user documentation, and lead post–go-live stabilization efforts.
• Serve as an advanced support resource by troubleshooting complex issues, performing root cause analysis, and recommending durable corrective actions. Share triage and escalation guidance with peers.
• Communicate clearly with internal stakeholders, leaders, and external vendors, translating technical concepts for non-technical audiences.
• Lead change management initiatives including development and ownership of SOPs and advanced training materials. Deliver targeted end‑user training to drive adoption and sustainment.
• Help develop roadmap for supported system(s) and processes.

Continuously Learn And Apply New Related Skills And Capabilities

• Maintain regular and reliable attendance.
• Act with an inclusion mindset and model these behaviors for the organization.
• Ability to lift up to 10 pounds for approximately 5% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.
• Ability to travel 5% of working time away from work location. May include overnight/weekend travel.

Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Minimum Qualifications

• Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
• 5 years of experience as a business analyst designing and supporting processes in related systems.
• Experience leading system enhancement or implementation projects.
• Proficient in Microsoft Office.
• Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Bachelor’s degree in Operations, Supply Chain, Computer Science or Management Information Systems.
• Proficiency in Atlassian (Confluence, Jira and Zephyr) or other digital project management platforms.
• Experience supporting business processes in advanced digital laboratory systems solutions (LIS/LIMS).
• Experience with AI platforms for developing practical agentic solutions.
• Experience in a biotech/life sciences manufacturing environment; preferably in a cGMP, GLP, ISO 13485, and/or CLIA environment.
• Experience at a company with Computer Systems Validation processes in place or equivalent best practices and of change control as it relates to application systems.
• Lean Six Sigma Green Belt certification.
• Experience with SAP Fiori apps as a business user or in an analyst role.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.