Senior Business Systems Analyst

Brilliant Infotech Inc.; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Brilliant Infotech Inc. seeks an experienced Business Relationship Manager to bridge business and technology teams across client projects in Indianapolis.

The role focuses on translating complex needs into clear, actionable requirements and guiding cross-functional delivery. You will lead discovery sessions, manage stakeholders, and foster collaboration among IT, data practitioners, and QA teams to deliver integrated technology solutions.

Qualifications

• Experience translating business needs into clear requirements and user stories.
• Ability to facilitate discovery sessions and workshops.
• Proven ability to align business objectives with technical feasibility.

Responsibilities

• Develop and maintain strong relationships with stakeholders to ensure alignment and effective communication of technology and data-driven solutions.
• Serve as the business relationship manager for specialized functional areas, guiding strategic conversations and change initiatives.
• Collaborate with IT and data practitioners to produce actionable requirements for technology solutions.
• Manage expectations across stakeholders, vendors, and teams to ensure smooth delivery throughout projects.
• Lead discovery sessions to understand processes, pain points, and desired outcomes.
• Translate complex concepts into clear requirements and user stories aligned with business objectives.
• Identify root causes, break down silos, and drive integrated solutions through collaboration and negotiation.
• Coordinate cross-functional teams to plan interoperability across client systems and processes.
• Support digital transformation planning and change management, clarifying system impacts and workflow changes.
• Promote governance practices across the organization.

Skills

Stakeholder management

Business relationship management

Communication

Requirements elicitation

Job description

Job Description

This position reports directly to the Director and is responsible for:

• Developing and maintaining strong, trust based relationships with stakeholders across the client to ensure alignment, collaboration, and effective communication of technology and data driven solutions that address critical organizational challenges.
• Serving as the business relationship manager for specialized functional/business areas, providing strategic guidance, leading tough conversations when needed, and helping drive effective organizational change.
• Building productive partnerships with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed, requirements that enable teams to deliver effective technology and data solutions.
• Managing expectations across stakeholders, peers, vendors, leadership, and technical teams to ensure alignment, constructive dialogue, and smooth delivery throughout the project lifecycle.
• Leading and facilitating discovery sessions, workshops, and discussions to deeply understand business processes, pain points, and desired outcomes.
• Serving as the bridge between business and technical teams by translating complex concepts and ambiguous needs into clear, actionable requirements and user stories that align business objectives with technical feasibility.
• Leading efforts to improve systems and processes by identifying root causes, mediating conflicting priorities, and breaking down silos to drive integrated, consensus based solutions through influence, collaboration, and strategic negotiation.
• Collaborating with cross functional teams to plan and advance full interoperability across client systems, data, and processes.
• Supporting digital transformation strategic planning and leading effective change management by helping stakeholders understand system impacts, workflow changes, and the organizational shifts needed for successful adoption.
• Following established governance practices and actively promoting their adoption across the organization.