Senior Business Systems Analyst

JPS Tech Solutions; Indiana (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

INDOT is seeking a Senior Business Systems Analyst to translate complex business problems into actionable requirements and user stories, forging strong relationships and communicating progress to leadership.

You will operate at the enterprise level, supporting agency-wide strategic and operational needs on the Digital Transformation team.

Qualifications

• Experience as a business analyst, consultant, or similar role in technology or government.
• Strong ability to translate business problems into clear requirements and user stories.
• Excellent written and verbal communication across technical and leadership audiences.
• Experience collaborating with IT and business stakeholders on enterprise systems.
• Familiarity with SDLC and governance practices.
• Experience with Azure DevOps and Salesforce environments is highly desirable.
• Salesforce Certified Business Analyst Certification is highly desired.

Responsibilities

• Develop and maintain strong business relationships to present technology and data-driven solutions.
• Serve as the business relationship manager for functional areas, providing strategic guidance.
• Collaborate with IT, QA, and data practitioners to develop high-quality requirements.
• Bridge business needs and technical teams with clear tech-to-business translation.
• Lead efforts to reengineer systems and improve quality and efficiency.
• Coordinate cross-functional work to enable enterprise interoperability.
• Document comprehensive business and user requirements to prevent defects.
• Plan advanced integrations with governance and strategic planning for complete requirements.
• Support digital-transformation planning and culture change within the team.
• Manage expectations across customers, peers, vendors, and leadership.
• Promote established governance practices across the organization.

Skills

Business analysis

Stakeholder management

Technical communication

SDLC

Azure DevOps

Salesforce

Salesforce Certified

Microsoft Office

Tools

Azure DevOps

Salesforce

Salesforce Platform

Job description

Job Description

Short description;

Translates complex business, technical, and data problems into clear, practical solutions through well-defined requirements and user stories, while building strong agency-wide relationships and effectively communicating progress to senior leadership.

Complete description;

Requires the ability to translate complex business problems into practical, actionable solutions expressed through well-structured business requirements and user stories. Excellent written and verbal communication skills required.

POSITION DESCRIPTION

The Senior Business Systems Analyst operates at the enterprise level, performing comprehensive IT and data systems analysis to support agency-wide strategic and operational needs.

This position reports directly to the Business Systems Analysis Manager on the Digital Transformation team and is responsible for:

1. Develop and maintain strong business relationships to effectively present technology and data-driven solutions that address critical organizational challenges.
2. Serve as the business relationship manager for specialized functional/business areas, providing strategic guidance and leadership to drive effective organizational change.
3. Build strong partnerships with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed, high-quality requirements that enable teams to deliver effective technology and data solutions for business areas.
4. Serve as the bridge between business needs and technical teams, translating complex technology and data concepts for the business while conveying business objectives and requirements to IT and the Digital Transformation division.
5. Lead efforts to reengineer systems and enhance quality and efficiency by identifying root causes and breaking down silos across business areas to drive effective, integrated solutions.
6. Collaborate with cross-functional teams to plan and advance full interoperability across the INDOT's systems, data, and processes.
7. Document comprehensive business and user requirements with clear, precise tech-to-business translation to prevent defects during testing and ensure all solution areas are fully identified without gaps or breaks.
8. Plan advanced integrations at both the enterprise and detailed levels, conducting thorough research and strategic planning within governance frameworks to ensure complete, well-developed requirements.
9. Support digital-transformation strategic planning while helping lead culture change as a key driver within INDOT's Digital Transformation Team.
10. Manage expectations across customers, peers, vendors, and leadership to ensure alignment and smooth delivery of solutions.
11. Follow established governance practices and actively promote their adoption across the organization.

Skill Matrix

• Experience as a business analyst, consultant, or similar role in technology or government. Required Years
• Business analysis and problem solving experience in a consultative or project setting Required Years
• Solid experience cultivating and managing business relationships with multiple stakeholders Required Years
• Strong technical, written, and oral communications skills with multiple audiences (i.e., technical, data, business, project management, leadership) Required Years
• Business requirements and user story creation and documentation Required Years
• Experience and skill working with Microsoft Office Suite (Word, PowerPoint, Excel) Required Years
• Understanding of Software Development Life Cycle (SDLC) Highly desired
• Experience working with Azure DevOps Highly desired
• Experience working with the Salesforce platform, including supporting business processes and eliciting/documenting requirements Highly desired
• Experience collaborating with technical and business stakeholders in a Salesforce environment Highly desired
• Salesforce Certified Business Analyst Certification Highly desired