Senior Business Support Analyst

Matlen Silver; Redmond (WA); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health, vision, and dental insurance (

401(k) plan

Job summary

Matlen Silver is seeking a Senior Business Support Analyst to support Redmond manufacturing teams, with hybrid work (3 days onsite, 2 remote). The role focuses on SAP ECC and DELMIA Apriso MES, UAT, and cross-functional coordination across time zones. Duration is 12-15 months with USC/GC eligibility constraints.

The candidate will collaborate with IT teams to troubleshoot data setups, support order flow, and drive system improvements in a regulated manufacturing environment.

Qualifications

• Experience running IT computer system User Acceptance Testing (UAT).
• SAP skills and experience looking up Production BOM, Production workorders, and supporting computer systems to troubleshoot data setup and configurations.
• Experience working with on-site manufacturing teams.

Responsibilities

• Analyzes business problems to be solved with automated systems.
• Provides technical knowledge in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
• Designs details of automated systems and may provide consultation to users in the area of automated systems.
• This is an individual contributor role that requires judgement and independence; may work with Professional Services and outsourcing functions.

Skills

UAT testing

SAP usage

Cross-functional collaboration

Manufacturing experience

Education

University degree

Tools

SAP ECC

Delmia Apriso

Azure DevOps

Job description

Position Title:Senior Business Support Analyst

Location: Redmond WA 98052 (Hybrid 3 Days onsite – 2 Days Remote)

Duration: 12-15 Months (Possible Extension/Conversion)/ No C2C

***Due to client requirements this role is only open to USC OR GC candidates***

Must haves:

• Experience with running IT computer system User Acceptance Testing (UAT)
• SAP skills, and experience looking up Production BOM, Production workorders, and supporting computer systems to troubleshoot data setup, configuration that is preventing orders from flowing through the system.
• Experience working with on-site manufacturing Teams

Desired:

• Working with cross functional teams in different time zones to review/debugging technical or process issues and provide coordination/tracking for resolving issues.
• Experience working in a medical device manufacturing environment under a Quality System, or other regulated industry.
• Experience with SAP ECC and Delmia Apriso 2020, and Azure DevOps (ADO

Job Description:

• Analyzes business problems to be solved with automated systems.
• Provides technical knowledge in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
• Designs details of automated systems. May provide consultation to users in the area of automated systems.
• Note: May be internal or external, client focused, working in conjunction with Professional Services and outsourcing functions. May include companywide, web-enabled solutions.
• This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.

• Roles typically require a university degree or an extensive amount of practical knowledge gained through experience.
• Job requires an understanding and application of procedures and concepts of own discipline.
• The job requires attention to detail in making evaluative judgements based on the analysis of factual information.
• This job typically requires a degree or equivalent and a minimum of 2 or more years experience.
• This position will be supporting the Redmond Manufacturing Team, in maintaining/troubleshooting our SAP ECC and DELMIA Apriso Manufacturing Execution System (MES) computer systems.
• In addition, they will work cross-functionally with IT teams to perform UAT testing, enhancements, and bug fixes.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

Benefits

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)