Senior Business Solutions Consultant

Highmark Health; Pennsylvania; Hybrid; USD 94,000 - 151,000; Full time

Job summary

Highmark Health is seeking a Senior Business Solutions Consultant to drive large-scale, multi-year enterprise transformation programs for Health Plans and customers. You will lead workstreams, define deliverables, and partner with Product, Sales, Clinical, Provider and IT teams to deliver value and outcomes.

We value expert advisory, stakeholder management, and a track record of guiding senior leaders through complex changes.

Qualifications

• 5 years of Consulting and/or Industry experience.
• 3 years in Healthcare/Insurance and 3 years in Technology Platform Delivery.
• 3 years in Program/Project Management.
• Experience engaging, influencing, and advising senior executive leaders.

Responsibilities

• Lead large-scale, multi-year enterprise transformation programs and deliver milestones.
• Provide coaching and mentorship for junior resources and teams.
• Interface with Product, Sales, Clinical, Provider and IT teams to deliver commitments and outcomes.
• Develop client requirements, SOPs, and process flows for client environments.

Skills

Customer focus

Results oriented

Strategic thinking

Change advocate

Continuous improvement

Talent development

Education

Bachelor's degree in Information Technology, Management Information Science, Health Administration, or closely related field

Tools

MS Word

Excel

PowerPoint

Job description

## Senior Business Solutions ConsultantApply: Hybrid: PA, Working at Home - Pennsylvania: MD, Working at Home - Maryland: WA, Working at Home - Washington: NC, Working at Home - N Carolina: LA, Working at Home - Louisiana: Full time: Posted Today: J286283## **Company :**Highmark Inc.## **Job Description :****JOB SUMMARY**This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with various stakeholders (such as Product, Sales, Clinical, Provider and/or IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning, implementation, and/or executing of various business solutions and strategic capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings and capabilities. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.**ESSENTIAL RESPONSIBILITIES*** Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze, identify and problem solve from information sets (issues could be business or systems issues) draw conclusions from information sets based on analysis, create hypotheses and present recommendations to team; develop client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.* Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Sales, Clinical, Provider and/or IT Teams to deliver on customer commitments and business objectives.* Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.* Design and own deliverable artifacts to deliver client value and meet contractual obligations.* Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.* Provide coaching, mentorship, and professional development for junior resources.* Other duties as assigned or requested.**EDUCATION****Required*** Bachelor's Degree in Information Technology, Management Information Science, Health Administration, or closely related field**Substitutions*** None**Preferred*** Master's Degree Business Administration, Management Information Science, Health Administration, or related field**EXPERIENCE****Required*** 5 years of Consulting and/or Industry experience**Preferred*** 3 years in the Healthcare/Insurance Industry* 3 years in Technology Platform Delivery* 3 years in Program/Project Management* Experience engaging, influencing, and advising senior executive leaders* Experience working in complex matrixed environments**LICENSES AND CERTIFICATIONS****Required*** None**Preferred** (any of the following)* Project Management Professional (PMP)* Information Technology Infrastructure Library (ITIL)* Lean Six Sigma Green Belt or Black Belt**SKILLS*** Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development* Excellent written and spoken communications skills* Strong leadership and interpersonal skills* Ability to work independently and manage multiple task assignments* Proficient in the use of MS Word, Excel, and PowerPoint* Proven ability to build and sustain internal and customer relationships* Ability to mentor, consult, and provide guidance to others to fulfill customer obligations and drive results**Language (Other than English):**None**Travel Requirement:**0% - 25%**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS****Position Type**Office-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarely***Disclaimer:*** *The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. **Compliance Requirement**: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.* *As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.***Pay Range Minimum:**$94,200.00**Pay Range Maximum:**$151,000.00*Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.*