Manager, Product Management, Member Interaction & Engagement Data

Highmark Health; Louisiana (MO); On-site; USD 108,600 - 180,600; Full time

Job summary

Highmark Health is seeking a Manager for Product Management, focusing on Member Interaction & Engagement Data. This role involves supporting executive leadership in strategy activities, leading product development, and conducting market research. The ideal candidate has at least 5 years of experience in product management and strong analytical skills. The position is hybrid, based in Louisiana, and offers a salary range of $108,600 to $180,600.

The successful applicant will engage in collaboration with various teams to ensure product success and foster customer engagement.

Qualifications

• 5 years of experience in product management or related field.
• 3 years of leadership experience required.

Responsibilities

• Support leadership in developing product strategy and roadmaps.
• Gather customer feedback and conduct user testing.
• Collaborate with cross-functional teams on product development.

Skills

Analytical

Problem-solving

Communication

Interpersonal skills

Customer-centric mindset

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Manager, Product Management, Member Interaction & Engagement DataSkip to main contentThank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to data such as your resume and resume content, education, contact information, address, city, postal code, country, phone number, email address, IP address, as well as any other personal information you choose to provide. As part of the online application process, we will provide details such as how we will use the data that we collect and where such information is processed. We will also ask for your consent to use the data for purposes contained in the Highmark Health Data Protection Statement and the GDPR Data Protection Consent for Job Applicants, and for all other permissible purposes.# CareersManager, Product Management, Member Interaction & Engagement Data page is loaded## Manager, Product Management, Member Interaction & Engagement DataApplyremote type: Hybridlocations: PA, Working at Home - Pennsylvania: MD, Working at Home - Maryland: WA, Working at Home - Washington: NC, Working at Home - N Carolina: LA, Working at Home - Louisianatime type: Full timeposted on: Posted Todayjob requisition id: J282671## **Company :**Highmark Health## **Job Description :****JOB SUMMARY**This job supports the executive leadership of the Organization with a range of strategy activities essential to ensuring the Organization's goals. Provide analytical/strategic thinking and leadership support that enables project teams to isolate business issues, design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.), develop technical content (competitive intelligence, market trend analysis), support development of formal recommendations to senior levels of organizational leadership, create documents (go-to-market or operational strategies, etc.) that inform critical strategic issues and decisions, support the planning, communication, and management of the enterprise strategy, and/or support the execution of enterprise strategic initiatives through a disciplined process and approach. This role also requires demonstrated experience leveraging member engagement and interaction history data sourced from hybrid channels (voice, text, digital, print, etc.), coupled with robust data management and data product expertise, to drive personalization, improve administrative efficiency, and facilitate seamless omnichannel experiences across the organization.**A core component of this role includes the ability to ideate and sequence innovative data products, build comprehensive data needs roadmaps aligned with business objectives, and rigorously evaluate data quality, accuracy, and availability requirements.****ESSENTIAL RESPONSIBILITIES*** Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary* Product Strategy & Roadmap Contribution: Support leadership in developing and refining product strategy and roadmaps. Conduct market research, competitive analysis, and customer interviews to identify opportunities and inform product decisions.* Requirements Definition & Backlog Management: Ensure accuracy and quality in requirement definition and backlog management executed by product management team* Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales, and other teams to ensure successful product development and launch. Participate in sprint planning, daily stand-ups, and other agile ceremonies.* Product Development & Launch:* Manage product development process across portfolio of products. Support the product management team as they facilitate the process for their individual products within the portfolio. Ensure quality and strategic foresight across the portfolio* Customer Engagement: Engage with customers and users to gather feedback and understand their needs. Participate in user testing and other research activities.* Market Research & Competitive Analysis: Conduct ongoing market research and competitive analysis to identify trends and opportunities. Maintain a strong understanding of the competitive landscape* Team Collaboration & Support: Collaborate effectively with the product management team. Stay abreast of industry trends, regulations, and best practices in the healthcare sector and ensure compliance with relevant regulations and industry standards.* Other duties as assigned or requested.**EXPERIENCE****Required*** 5 years of experience in product management, product development, or a related field* 3 years of Leadership Experience**Preferred*** Experience in healthcare industry* Experience working in an agile development environment**SKILLS*** Strong analytical and problem-solving skills.* Excellent communication and interpersonal skills.* Ability to work effectively in a cross-functional team environment.* Strong understanding of product development methodologies.* Strong understanding of market research techniques.* Customer-centric mindset.**EDUCATION****Required*** Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.**Preferred*** None**LICENSES or CERTIFICATIONS****Required*** None**Preferred*** None**Language (Other than English):*** None**Travel Required:*** Less than 25%**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS****Position Type*** Office-Based or Remote Position**Physical work site required*** Frequently***Disclaimer:*** *The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. **Compliance Requirement**: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.* *As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.***Pay Range Minimum:**$108,600.00**Pay Range Maximum:**$180,600.00*Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.*