Senior Business Process Owner

gategroup; Reston (VA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Voluntary short-term/long-term-disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Employee Discounts

Job summary

gategroup is seeking a day-to-day governance and process owner to manage routing setup, load planning, sequencing logic, and documentation flows. The role focuses on maintaining SOPs, supporting testing and training, and partnering with global site teams for improvement opportunities.

You will contribute to end-to-end process governance in a fast-paced, international aviation context, with a strong emphasis on accuracy, quality, and stakeholder alignment.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or related field.
• 3–5+ years in operations, supply chain, inventory, or internal logistics.
• Experience writing SOPs, process flows, or technical instructions.

Responsibilities

• Maintain subprocess-level SOPs, controls, and standard work.
• Support testing, documentation updates, and training activities.
• Assist with routing data accuracy, sequencing logic, and dispatch workflows.
• Conduct periodic performance checks and support audits.
• Partner with site teams to gather insights and identify improvement opportunities.
• Support deployment of new tools, equipment, and process enhancements.

Skills

English communication

Executive presence

Influence & facilitation

Cross-functional collaboration

Workshop facilitation

Education

Bachelor’s degree

Job description

gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.

Job Summary

Supports the Senior Process Owner by managing day‑to‑day governance and development of specific transport subprocesses (e.g., routing setup, load planning, sequencing logic, documentation flows).

Annual Hiring Range/Hourly Rate

• $120,000- $125,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.
• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Main Duties & Responsibilities

• Maintain subprocess-level SOPs, controls, and standard work.
• Support testing, documentation updates, and training activities.
• Assist with routing data accuracy, sequencing logic, and dispatch workflows.
• Conduct periodic performance checks and support audits.
• Partner with site teams to gather insights and identify improvement opportunities.
• Support deployment of new tools, equipment, and process enhancements.

Qualifications

Education:

• Bachelor’s degree in Business, Engineering, Operations, or related field.

Work Experience:

• 3–5+ years in operations, supply chain, inventory, or internal logistics.
• Understanding of material flow, receiving, inventory control, or warehouse operations.
• Experience writing SOPs, process flows, or technical instructions.

Core Competencies

• Preferred Lean Six Sigma certification (Green Belt or Black Belt).

Language and Communication Skills:

• Excellent written and verbal English communication skills.
• Strong executive presence with the ability to communicate complex operational information clearly to senior leadership.
• Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders.
• Strong presentation, training, coaching, and workshop-facilitation skills.
• Ability to listen effectively, challenge constructively, and build trusted cross-functional relationships.

Core Competencies Required

Customer Focus: Delivers prompt, courteous, and effective support to all users.

Accountability: Takes ownership of assigned tasks and follows through to resolution.

Teamwork: Works collaboratively and supports colleagues to achieve common goals.

Communication: Explains technical information clearly to non-technical users.

Adaptability: Remains flexible and calm under pressure in a fast-paced environment.

Continuous Learning: Proactively develops skills and keeps knowledge up to date.

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full-time

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through a pre-employment drug screen, criminal check, and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.