Senior Process Owner, IDS

Gategroup; Reston (VA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Disability insurance

Life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Job summary

gategroup is seeking a Process Owner – IDS to support the Senior Process Owner in developing, deploying, and improving IDS processes regionally. You will gather requirements, document processes, train teams, and monitor performance to ensure IDS standards are followed.

Responsibilities include maintaining SOPs, optimizing material flows, enabling units, and coordinating IDS toolRollouts. A Bachelor’s degree and 3+ years in operations are required; Lean/6-Sigma certification is preferred.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or related field.
• Lean/6-Sigma certification preferred.
• At least 3 years in operations, supply chain, inventory, or internal logistics.
• Experience writing SOPs, process flows, or technical instructions.

Responsibilities

• Process Documentation & Maintenance – Maintain IDS SOPs, route maps, pick drop return point documentation, and delivery schedules. Update IDS documentation in alignment with global standards and Senior Process Owner guidance.
• Deployment Support & Unit Enablement – Support units in designing IDS material flows tailored to their layout, volumes, and constraints. Help local teams set PAR levels, delivery frequencies, and goods receiving routines. Deliver training sessions and support new process rollouts.
• Receiving, Traceability & Inventory Controls – Ensure units correctly apply receiving processes, material requisition flows, and PAR level replenishment. Support implementation of FIFO/FEFO rules and food safety practices in internal delivery. Assist units in implementing traceability tools and data capture procedures.
• Technology & Tools – Support Capture operational requirements and support BRD development for IDS related system enhancements. Coordinate testing, validation, and rollout of receiving, inventory, and IDS digital tools. Provide user support and collect feedback for continuous improvement.
• Supply Chain Process Improvement – Support Assist in initiatives to improve inventory accuracy, reduce waste, and optimize material flow. Support pilots, data collection, route performance analysis, and root-cause reviews.
• KPI Tracking & Reporting – Track IDS KPIs and support units in understanding performance. Conduct compliance checks and document findings for corrective action (IFBL). Support creation of dashboards or reporting tools that visualize IDS performance.

Skills

Process documentation

Training delivery

Performance tracking

SOP writing

Education

Bachelor’s degree in Business, Engineering, Operations, or related field

Lean/6-Sigma certification

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The Process Owner – IDS supports the Senior Process Owner by managing day to day development, maintenance, deployment, and improvement of IDS processes at the regional level. This role focuses on operational requirement gathering, process documentation, training, performance tracking, and supporting units through IDS deployment and optimization. The Process Owner ensures correct execution of IDS standards, material flow rules, delivery schedules, receiving practices, and traceability controls per the IDS Core Process document.

Annual Hiring Range/Hourly Rate: $90,000- $95,000/Per Year

This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties & Responsibilities

1. Process Documentation & Maintenance – Maintain IDS SOPs, route maps, pick drop return point documentation, and delivery schedules. Update IDS documentation in alignment with global standards and Senior Process Owner guidance.

2. Deployment Support & Unit Enablement – Support units in designing IDS material flows tailored to their layout, volumes, and constraints. Help local teams set PAR levels, delivery frequencies, and goods receiving routines. Deliver training sessions and support new process rollouts.

3. Receiving, Traceability & Inventory Controls – Ensure units correctly apply receiving processes, material requisition flows, and PAR level replenishment. Support implementation of FIFO/FEFO rules and food safety practices in internal delivery. Assist units in implementing traceability tools and data capture procedures.

4. Technology & Tools – Support Capture operational requirements and support BRD development for IDS related system enhancements. Coordinate testing, validation, and rollout of receiving, inventory, and IDS digital tools. Provide user support and collect feedback for continuous improvement.

5. Supply Chain Process Improvement – Support Assist in initiatives to improve inventory accuracy, reduce waste, and optimize material flow. Support pilots, data collection, route performance analysis, and root-cause reviews.

6. KPI Tracking & Reporting – Track IDS KPIs and support units in understanding performance. Conduct compliance checks and document findings for corrective action (IFBL). Support creation of dashboards or reporting tools that visualize IDS performance.

Education

• Bachelor’s degree in Business, Engineering, Operations, or related field.
• Lean/6-Sigma certification preferred.

Work Experience

• At least 3 years in operations, supply chain, inventory, or internal logistics. Understanding of material flow, receiving, inventory control, or warehouse operations.
• Experience writing SOPs, process flows, or technical instructions.

Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect

Excellence: We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion: Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility: We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect: Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 09/13/2026

For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.