Senior Business Process Improvement Analyst

Medtronic; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A global healthcare leader is seeking a Business Analyst to support the Service and Repair team. This role encompasses delivering analytical insights, resolving operational challenges, and collaborating cross-functionally to drive continuous process improvement. The ideal candidate has a solid background in business analysis, exceptional analytical skills, and experience using SAP.

Benefits

Flexible Benefits Package

Short-term incentive

Qualifications

• Minimum of 5 years as a Business Analyst
• Strong proficiency in SAP and Excel
• Excellent communication and problem-solving skills

Responsibilities

• Provide analytical support and resolve operational challenges
• Liaise with cross-functional teams to identify issues and solutions
• Monitor key performance indicators and analyze trends

Skills

Analytical

Problem-solving

Communication

Interpersonal skills

Adaptability

Education

Bachelor's degree

Tools

SAP

Excel

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life The Business Analyst supports the global Service and Repair team by delivering critical analytical insights, resolving operational challenges, and driving continuous process improvement. This role liaises with cross-functional teams—including IT, supply chain, finance, and master data to troubleshoot workflow and system issues, coordinate enhancements, and ensure data integrity. The Business Analyst contributes to the following activities within the global Service and Repair team (S&R):

• Provide day-to-day analytical and problem-solving support to business operations by investigating and resolving issues related to system processes, workflows and data anomalies.
• Liaise with cross-functional teams (such as IT, S&R business operations, master data, supply chain, finance etc.) to identify root causes of operational issues and recommend actionable solutions or system enhancements.
• Connect and collaborate with IT partners for process and system improvements. Proactive monitoring, maintaining and govern Service and Repair master data ensuring accuracy, consistency and compliance.
• Support and execute Business Analyst activities in coordinating and driving Analytics, Insights and Reporting implementations, including user acceptance testing in close collaboration with key users.
• Monitor key performance indicators (KPI’s) and system-generated reports to proactively identify trends or inefficiencies in business processes and support the continuous improvement initiatives.
• Execute against product vision and commitments in an Agile environment.
• Perform large scale data & systems analysis.
• Manage and 'own' significant pieces of project deliverables end-to-end from the initial demand, all the way to testing the agreed solution and delivering to production.
• Be able to understand complex requirements, come up with high quality solutions to address the demand and fully explore dependencies and implications on various components of introducing the change.
• Survey, analyze and evaluate processes, products and services.
• Conduct requirements gathering activities, using a variety of internal and external data and conducting end stakeholder interviews.
• Act as a linking pin between the business, Material Master Data management and IT (Service & Repair) and being involved in topics on strategic architecture and design. Provide documentation of processes and business requirements.
• Take on project management tasks and services.

Qualifications

· Bachelor’s degree.

· At least 5 years of experience as a (Sr.) Business Analyst

· Strong analytical, problem-solving, and synthesizing skills with the ability to work independently, with guidance provided as needed.

· The ability to interpret a set of business and technical requirements and contribute to developing robust solutions.

· Strong communication and influencing skills, with ability to communicate effectively with business and IT stakeholders.

· Flexible and resilient team player with strong interpersonal skills taking initiative to drive things forward.

· Adaptable, able to work across teams and functions in a multinational environment.

· Experience with SAP (Preferably MDM and or CS)

· Professional proficiency in English including written and verbal communication.

Nice to Have

· Prior experience with SCRUM/Agile methodologies.

· Business analysis or project management experience in the medical device industry, ideally with a background in Service & Repair.

· High proficiency with Excel Spreadsheets, Business Objects, and SAP, experience creating Excel documents, including spreadsheets, formulas, charts, graphs, and functions.

· Eager to grow and develop their knowledge and skills.

· Servant leadership perspective to support and enable the business stakeholders.

· Global mindset and willingness to learn.

· Professional proficiency in English including written and verbal communication.

· Affinity with emerging technologies like (gen) AI.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here