Senior Business Process Consultant — Enterprise Auto Transformation

CDK Global; Hoffman Estates (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

CDK Global, a leading cloud-based software provider to auto dealerships, seeks a Lead Business Process Consultant to serve as a strategic advisor and practice leader for complex customer opportunities. You will direct enterprise, multi-store assessments and influence senior leaders to commit to measurable actions that realize value.

The role requires deep automotive operation knowledge, high-impact storytelling, and the ability to shape transformation roadmaps with senior stakeholders across

Qualifications

• 10+ years of experience in retail automotive dealership operations, automotive consulting, business transformation, or related field.
• Expert-level dealership operational knowledge across Accounting, Fixed Operations, Variable Operations, and F&I perspectives.
• Demonstrated success leading high-impact enterprise, multi-store assessments and executive advisory engagements.
• Advanced ability to interpret financial and operational data, quantify business impact, and build ROI narratives and roadmaps.
• Executive presence and the ability to influence dealership ownership and senior leaders without formal authority.
• Expert consultative discovery, facilitation, critical thinking, opportunity shaping, negotiation, and solution-development skills.
• Ability to establish standards, improve methodologies, coach professionals, and lead through influence as an individual contributor.

Responsibilities

• Lead the BPA practice's most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I.
• Advise Dealer Principals, ownership groups, senior dealership executives, and internal leaders on performance, financial impact, process maturity, technology utilization, and transformation priorities.
• Synthesize complex operational, financial, workflow, customer, and solution-utilization data into an enterprise-level point of view, quantified business case, and sequenced roadmap.
• Determine the highest-value opportunities and strategic trade-offs, including what the customer should implement directly and where integrated CDK or Consulting support will accelerate value.
• Lead executive readouts and decision discussions that secure alignment, customer commitment, accountable owners, investment decisions, and actions required to realize measurable value.
• Shape and qualify significant customer opportunities by connecting complex business challenges to integrated CDK capabilities in partnership with Sales and senior business leaders.
• Serve as the escalation point and subject-matter expert for ambiguous assessments, difficult customer situations, high-stakes recommendations, and barriers to value realization.
• Define and continuously improve BPA methodologies, tools, templates, KPI frameworks, quality standards, AI-enabled delivery practices, and value-realization measures.
• Provide functional leadership, coaching, calibration, and quality review for Business Process Consultants and Senior Business Process Consultants; this role does not have direct reports.
• Lead cross-functional alignment with Sales, Customer Success, Professional Services, Product, and Support to remove systemic barriers and strengthen customer outcomes.
• Identify patterns across customers and markets and translate them into recommendations for solution strategy, service offerings, enablement, and scalable delivery.
• Represent the BPA practice in internal leadership discussions and selected customer or industry forums.
• Independently manage strategic priorities, concurrent executive engagements, travel, and deliverables while modeling strong operational discipline.

Skills

Executive advisory

Cross-functional leadership

Data interpretation

Strategic storytelling

Transformation roadmap

Influence without authority

Problem solving

Stakeholder management

Facilitation

Job description

CDK Global, a leading cloud-based software provider to auto dealerships, seeks a Lead Business Process Consultant to serve as a strategic advisor and practice leader for complex customer opportunities. You will direct enterprise, multi-store assessments and influence senior leaders to commit to measurable actions that realize value.

The role requires deep automotive operation knowledge, high-impact storytelling, and the ability to shape transformation roadmaps with senior stakeholders across