Senior Business Performance Consultant Dealership Analytics

CDK Global; Hoffman Estates (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

CDK Global is seeking a Senior Business Process Consultant to lead complex business performance assessments across dealership operations. You will diagnose root causes in accounting, fixed and variable operations, and finance/insurance, quantify ROI, and translate findings into actionable, prioritized recommendations.

You will present to executives, coordinate cross-functional teams, and drive value realization while traveling as needed across North America.

Qualifications

• Typically 7 or more years of experience in retail automotive dealership operations, automotive consulting, business process improvement, or a related field.
• Broad dealership operational expertise across multiple functions, with depth in Accounting, Fixed Operations, Variable Operations, and/or F&I.
• Demonstrated success leading complex assessments and translating operational and financial analysis into measurable improvement recommendations.
• Strong understanding of dealership KPIs, financial drivers, operational controls, process dependencies, and solution utilization.
• Advanced consultative discovery, executive presentation, facilitation, influence, and relationship-management skills.
• Ability to quantify business impact, develop a compelling ROI, gain customer commitment, and connect customer challenges to relevant solutions.
• Ability to navigate ambiguity, prioritize competing opportunities, and independently manage complex customer engagements.
• Demonstrated ability to coach peers and raise the quality and consistency of team deliverables without formal authority.
• Strong written communication, documentation, organization, learning agility, and cross-functional collaboration skills.
• Ability to use AI-enabled tools responsibly to improve the quality and scalability of professional services delivery.
• Willingness and ability to travel if needed.
• Valid driver's license and ability to rent and safely operate a vehicle; valid passport for travel within North America and the Caribbean, as required.

Responsibilities

• Lead complex, multi-department Business Performance Assessments with Dealer Principals, General Managers, Controllers, and department leaders.
• Diagnose root causes across Accounting, Fixed Operations, Variable Operations, and F&I by evaluating KPIs, financial drivers, workflows, controls, system utilization, and business practices.
• Establish performance baselines and quantify the operational and financial impact and return on investment of proposed improvements.
• Develop integrated, prioritized recommendations that distinguish customer-led actions from opportunities requiring additional Consulting or CDK support.
• Facilitate executive-level readouts that clearly communicate findings, risks, opportunities, expected value, customer decisions, commitments, owners, and next steps.
• Gain customer commitment to action and coordinate follow-through so recommendations move from assessment to implementation and measurable value realization.
• Identify and qualify strategic customer opportunities through consultative discovery and collaborate with Sales, Customer Success, Professional Services, Product, and Support to progress appropriate solutions.
• Manage stakeholder alignment, expectations, documentation, action plans, and follow-up across complex concurrent engagements.
• Use AI-enabled and emerging tools to improve assessment quality, insight generation, documentation, and delivery speed while applying sound human judgment and validation.
• Recognize patterns across engagements and provide feedback that strengthens assessment methods, solution positioning, and customer value realization.
• Coach Business Process Consultants through peer review, joint engagements, and practical guidance; this role does not have direct reports.
• Independently manage a portfolio of concurrent engagements, priorities, travel, and deliverables in accordance with team standards.

Skills

Dealership ops

KPI analysis

ROI modeling

Executive presentations

Stakeholder mgmt

Cross-functional collaboration

Travel readiness

Job description

CDK Global is seeking a Senior Business Process Consultant to lead complex business performance assessments across dealership operations. You will diagnose root causes in accounting, fixed and variable operations, and finance/insurance, quantify ROI, and translate findings into actionable, prioritized recommendations.

You will present to executives, coordinate cross-functional teams, and drive value realization while traveling as needed across North America.