Senior Business Process Consultant

TeleSolv Consulting; Maryland; On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

PTO

Sick leave

11 paid federal holidays

Medical

Dental

Vision

Life insurance

Disability insurance

Employee assistance program

401(k) matching

Job summary

TeleSolv is seeking a Senior Business Process Consultant to lead business process analysis, workflow mapping and continuous improvement for Government task orders. You will translate operational challenges into documented improvements, practical recommendations and quality-focused solutions.

Responsibilities include conducting analyses, facilitating workshops, documenting current- and future-state processes, and ensuring ISO 9001:2015-aligned practices across projects with cross-functional

Qualifications

• Active Project Management Professional certification.
• Active ITIL 4 certification.
• Extensive experience in business process analysis and consulting.
• Proficiency in process mapping and workflow analysis.
• Experience with gap assessments and continuous improvement.
• Strong stakeholder engagement and cross-functional coordination.
• Knowledge of ISO 9001:2015-aligned quality practices.

Responsibilities

• Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
• Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
• Prepare process documentation, desk guides and quality management system artifacts.
• Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
• Coordinate with the project director and other service leads on cross-functional process initiatives.

Skills

Business process analysis

Process mapping

Gap assessments

Continuous improvement

Stakeholder facilitation

Cross-functional coordination

Quality documentation

Project management

ISO 9001:2015 knowledge

ISM/PM certifications

Tools

ISO 9001:2015

PMI-Project Management

Job description

Compensation: $125,000 - $145,000 / year

Application Deadline: 25 September 2026

Department: Federal Services

Location: Fredrick MD

Compensation: $125,000 - $145,000 / year

TeleSolv is seeking a Senior Business Process Consultant to lead business process analysis, workflow mapping and continuous process improvement engagements for Government departments under individual task orders. The consultant will translate operational challenges into documented process improvements, practical recommendations and quality-focused solutions.

Key Responsibilities

• Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
• Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
• Prepare process documentation, desk guides and quality management system artifacts required by each task order.
• Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
• Coordinate with the project director and other service leads on cross-functional process initiatives.

Skills, Knowledge & Expertise

• Active Project Management Professional certification
• Active ITIL 4 certification
• Business process analysis and consulting
• Process mapping and workflow analysis
• Gap assessments
• Continuous process improvement methodologies
• Stakeholder workshop and interview facilitation
• Current-state and future-state process design
• Process and quality-management documentation
• Strong stakeholder engagement and cross-functional coordination
• Knowledge of ISO 9001:2015-aligned quality practices

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including

• PTO
• sick leave
• up to 11 paid federal holidays
• medical
• dental
• vision
• company paid life
• short-term and long-term disability insurance
• employee assistance program
• matching 401(k) plan.

Background Investigation:

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.