Senior Business Process & Analytics Analyst (Hybrid/Remote)

General Dynamics Information Technology, Inc.; Richmond (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid education & certifications

Generous vacation & holidays

Internal mobility opportunities

Job summary

General Dynamics Information Technology, Inc. seeks a Senior Program Analyst to support state and local government IT transitions and O&M for Cyber Security Operations services.

The role requires collecting information, documenting requirements, and driving process improvements across multiple workstreams. Responsibilities include stakeholder engagement, data-driven reporting, training, and managing Jira backlogs while ensuring compliance and effective delivery of initiatives in a hybrid work

Qualifications

• BA/BS or equivalent work experience.
• 5 years of experience in business or program analysis.
• Hybrid, remote with onsite in Richmond, VA.

Responsibilities

• Collect information from diverse audiences and document requirements.
• Input, update, and maintain records in relevant systems.
• Generate reports daily, weekly, and monthly for stakeholders.
• Determine and monitor business metrics; provide data insights.
• Deliver training and onboarding materials for systems/tools.
• Oversee Jira backlogs; compose user stories, acceptance criteria, test plans.
• Troubleshoot issues and communicate resolutions to stakeholders.
• Develop user guides and procedural documentation.
• Facilitate knowledge sharing and collaboration.
• Act as primary contact for stakeholders to gather feedback.
• Identify workflow inefficiencies and propose improvements.
• Organize meetings; draft agendas and track follow-ups.
• Administer project tools, dashboards, and repositories.
• Assist in adopting new tools and workflows.

Skills

Adaptable

Process analysis

Stakeholder workshops

Requirements & user stories

Change management

KPIs & dashboards

Organization & multitasking

Audit & compliance

Agile/Waterfall

Critical thinking

Education

BA/BS or equivalent work experience

Tools

Jira

Job description

General Dynamics Information Technology, Inc. seeks a Senior Program Analyst to support state and local government IT transitions and O&M for Cyber Security Operations services.

The role requires collecting information, documenting requirements, and driving process improvements across multiple workstreams. Responsibilities include stakeholder engagement, data-driven reporting, training, and managing Jira backlogs while ensuring compliance and effective delivery of initiatives in a hybrid work