Senior Business Process Analyst

Pacific Life; Charlotte (NC); Hybrid; USD 94,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid time off

Job summary

Pacific Life is seeking a Senior Business Analyst for the Workforce Benefits Division, with hybrid or remote options for certain locations. The role focuses on translating strategy into actionable processes, partnering with leaders across business and technology to drive a digital-first vision.

You will help design scalable processes, support agile product management, and drive digital transformation within a large organization.

Qualifications

• Workforce benefits experience is required.
• Minimum of 5 years of experience in support and analysis roles.
• Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.
• Demonstrated ability to support third-party implementations and testing.
• Excellent communication and interpersonal skills.
• Experience with project management and implementation of digital solutions.
• Strong understanding of business operations, processes, and process mapping.

Responsibilities

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways.
• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made.
• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division.
• Collaborate with cross-functional teams to design and implement new systems and processes.
• Develop and implement testing plans to understand and evaluate new processes and tools.
• Monitor and measure the success of digital transformation initiatives and adjust as needed.
• Communicate with stakeholders to gather feedback and ensure that solutions meet their needs.
• Participate in planning and work with Architects to understand enabler related work.

Skills

Workforce benefits experience

Experience

Agile Product Management

Third-party implementations

Communication skills

Project management

Process mapping

Job description

Job Description

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. We’re actively seeking a talented Senior Business Analyst to join our Workforce Benefits Division in Omaha, NE, Charlotte NC or Chattanooga, TN. This role will be hybrid or 100% remote if living in the Chattanooga area. .

As an Senior Business Process Analyst in our Strategy & Program Management Office (PMO), you’ll partner across business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital-first vision.

This role reports to the Agile Product Manager for the Workforce Benefits Division and will play an integral role in translating the division’s strategy to action. You embrace the ambiguity and high degree of complexity associated with standing up a new business. You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.

How You'll Help Move Us Forward

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways
• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made
• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division
• Collaborate with cross-functional teams to design and implement new systems and processes
• Develop and implement testing plans to understand and evaluate new processes and tools
• Monitor and measure the success of digital transformation initiatives and adjust as needed
• Communicate with stakeholders to gather feedback and ensure that solutions meet their needs
• Participate in planning and work with Architects to understand enabler related work

The Experience You Bring

• Workforce benefits experience is required
• Minimum of 5 years of experience in support and analysis roles
• Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.
• Demonstrated ability to support third-party implementations and testing
• Excellent communication and interpersonal skills
• Experience with project management and implementation of digital solutions
• Strong understanding of business operations, processes, and process mapping

What Makes You Stand Out

• Experience living in the space between Strategy and Execution, partnering with business leaders to continuously align the product vision and roadmap to the capabilities needed to bring business strategy to life.
• Experimental mindset to drive innovation
• Breadth and versatility

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Base Pay Range

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$93,690.00 - $114,510.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.