Senior Business Operations Manager

Swooped; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Swooped is seeking a Senior Business Operations Manager to optimize processes and support company growth in the blockchain innovation sector. This role demands a strategic thinker with extensive experience in business operations or management consulting, ready to thrive in a dynamic startup environment. Join a passionate team at the forefront of blockchain technology, where your contributions shape the future of decentralized solutions.

Benefits

Annual company offsite

Professional reimbursement program

Medical, dental & vision coverage

401k retirement plan + company match

Wellness stipend

Home office setup program

Qualifications

• 7+ years in business operations, strategy, or management consulting.
• Experience in scaling operations in startup environments.
• Comfortable in fast-paced, ambiguous environments.

Responsibilities

• Support day-to-day intake and resolution of operations requests.
• Collaborate with the Operations team to improve process efficiency.
• Contribute to cross-functional initiatives and document processes.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Education

Relevant Bachelor's degree

MBA or advanced degree

Tools

SQL

Excel

Tableau

Notion

Monday

Salesforce

Job description

3 days ago Be among the first 25 applicants

At the hiring company, they are not just building products — they’re leading a movement.

They are committed to creating a decentralized, secure, and transparent future through blockchain technology. Their mission is to push the boundaries of blockchain innovation and foster a creative, collaborative, and inclusive culture where ideas can come to life. They know that the future of blockchain technology is limitless, and the best way to achieve this is by working with the brightest minds.

They’re looking for thinkers and doers who are eager to embrace new challenges and seek solutions that will push existing boundaries. If you believe in the importance of transparency, trust, and the decentralization of control, and if you’re curious, adaptable, and want to disrupt the status quo, then they want to hear from you.

Why the Hiring Company?

The team is committed to bridging the gap between the current state of blockchain and its potential. Their flagship product, Arbitrum One, is a dominant force in Ethereum scaling and is trusted by enterprises, developers, and users worldwide. But that’s just the beginning. Their passionate team is constantly building on this success, rolling out innovative tools. The hiring company also contributes to the Ethereum core protocol with the Prysm consensus client.

Following the successful raising of funding, they are looking to expand their team. They invite individuals with a strong interest in blockchain and a talent for approaching problems from unique perspectives to join them in shaping the future of this dynamic field.

About The Role

They're seeking a Senior Business Operations Manager to drive operational excellence across the company. This role sits at the intersection of strategy and execution, working closely with all departments to optimize processes, improve efficiency, and support their growth objectives. The ideal candidate brings experience in crypto, fintech, or high-growth startups and thrives in a fast paced, tech environment.

What you'll do:

• Support the day-to-day intake, triage, and resolution of a wide variety of operations requests, contributing to a responsive and high-quality experience for all stakeholders
• Collaborate with the Operations team to continuously improve how incoming requests are tracked, prioritized, and executed—ensuring process efficiency and consistency
• Participate in cross-functional initiatives such as device procurement, license management, vendor sourcing and vetting, system/tool implementations, and ad hoc purchases
• Contribute to the development and upkeep of internal documentation (for Ops) and external-facing guides and resources to support other teams in navigating Ops processes
• Help identify process gaps, inefficiencies, or recurring issues, and recommend improvements in coordination with the broader team
• Work alongside teammates to implement a more strategic and standardized approach to how the Ops function handles requests and executes projects
• Provide hands-on support in operational project work, ensuring deliverables are completed with accuracy, timeliness, and attention to stakeholder needs
• Partner with other team members to track metrics and patterns in requests, helping inform process refinement and resource planning

What you'll need:

• 7+ years of business operations, strategy, or management consulting experience
• Proven track record of scaling operations, especially in a startup environment
• Exceptional analytical and problem-solving abilities
• Strategic thinker with strong execution capabilities
• Excellent communication and presentation skills for executive-level audiences
• Proficiency in data analysis tools (SQL, Excel, Tableau, or similar)
• Experience with operational tools like Notion, Monday, Salesforce, or similar platforms
• Comfortable operating in ambiguous, fast-changing environments
• Natural collaborator who can influence without authority
• Detail-oriented with ability to maintain high standards while moving quickly
• Entrepreneurial mindset with ownership mentality
• Relevant Bachelor's degree; MBA or advanced degree a plus
• Annual company offsite + team onsites
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
• Medical, dental & vision coverage (US + some other countries)
• 401k retirement plan + company match (US only)
• Wellness stipend
• Home office set up / ergonomic equipment program

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Management

• Industries

  Computer and Network Security and Technology, Information and Media

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