Sr. Inside Sales Operations Manager (100% Remote)

Lensa; United States; Remote; USD 100,000 - 110,000; Full time

Job summary

Lensa is seeking a Senior Inside Sales Operations Manager to lead and optimize inside sales operations. This remote position requires strong leadership in a fast-paced environment, focusing on driving sales performance, team development, and operational excellence. Ideal candidates have 7-10 years in leadership and sales training, with a Bachelor’s degree or equivalent experience.

Benefits

Comprehensive benefits program

Professional development opportunities

Qualifications

• Minimum 7-10 years of leadership experience.
• 5-7 years in sales or sales training, preferably B2C.

Responsibilities

• Lead a team of Inside Sales Representatives and BPO partners.
• Manage department performance through productivity and call center tools.
• Conduct data analysis for sales improvements.

Skills

Leadership

Sales Training

Analytical Skills

Communication

Education

Bachelor’s Degree

Equivalent years of experience

Tools

Salesforce CRM

MS Office

Ring Central

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa partners with DirectEmployers to promote this job for ClearCaptions.

Who We Are

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary

The Sr. Inside Sales Operations Manager manages the day-to-day operations of the Inside Sales Representatives and BPO sales partner activities, leading our Indirect Sales team to deliver quality focused sales. This role supports company and departmental goals by directly influencing sales to the right customer, leading upskilling, and training strategies, improving adoption, and driving transformational efforts.

This is a Remote/Work from Home position reporting to VP of Inside Sales.

What You Will Do

• Leads a team of Managers, Operations Supervisors and BPO Partners, working collaboratively to provide direct level support that maximizes revenue and operations efficiency.
• Establishes high standards for productivity, quality, conversion, and team cohesiveness
• Cultivates a strong departmental culture through active team member engagement
• Provides continuous feedback and conducts all performance management processes for direct reports
• Assists Managers and Supervisors with scheduling needs to maximize productivity and performance to include reviews of time and attendance of team members
• Actively listens to and helps to resolve employee relations concerns among the team, working with human resources for escalated situations
• Instills and promotes company values and mission through role modeling leadership and core value behaviors
• Establishes operational objectives and work plans while delegating and developing ISR Managers and Operations Supervisors
• Responsible for developing strategic initiatives for conversion and sales quality improvements
• Manages and improves department performance through monitoring productivity, sales and call center tools, system audits, and quality assurance measures
• Ensure proper Manager and Supervisor oversight of calls/chats to be handled within the expected levels of service and quality
• Works with leadership to calibrate representative calls to improve skill and execution
• Conducts data analysis to identify approaches for sales and installation
• Provides feedback to management, marketing, and product teams focused on continuous improvement measures and collaboration
• Works with business systems teams to ensure the customer relation management system is set up to collect accurate new customer information and data that provides productive insights
• Ensures compliance to guidelines and directives, decisions are guided by policies, procedures, and department goals
• Drives new sales initiatives and sales tool improvements to improve conversion strategies
• Responsible for meeting established monthly KPI’s for Inside Sales
• Provides monthly reporting and key insight presentations to senior leadership
• Conversion by channel and Caretaker vs Self
• Lead dispositions
• Sales quality
• Evaluation form results
• Training class results
• Maintains consistent professional development through company provided workshops, training, and development opportunities
• Takes an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment.
  
  

The Kind Of People We Look For

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
  
  

Qualifications

• Bachelor’s Degree preferred or equivalent years of direct experience leading productive teams
• Minimum 7-10 years of leadership experience
• 5-7 years of experience in sales and/or sales training, preferably in a B2C environment
• Working knowledge of soft skills, rapport building, agent upskilling, CTI scripting
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills. Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight
  
  

travel. The department operates 6 days a week and this position will require flexibility to work evenings and weekends.

• Proficient in MS Office, Salesforce CRM, Ring Central, In Contact and modern communication tools for virtual teams (i.e., MS Teams, Word, PowerPoint, and Excel)
  
  

Physical Demands

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
  
  

Work Environment: Remote with Travel: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (approx. 5%), may include overnight and out of state travel.

Compensation

$100,000 to $110,000/yr plus Inside Sales Bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity . All employment decisions are based on business needs, job requirements , and individual qualifications, without regard to race , color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics .

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

ClearCaptions is an Equal Opportunity Employer.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Job Details

Pay Type Salary

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Senior Manager Sales Operations jobs in United States.

United States $150,000.00-$175,000.00 2 weeks ago

United States $114,330.00-$163,504.00 1 week ago

Senior Manager, Field Operations and Enablement

United States $133,000.00-$178,000.00 1 week ago

United States $206,800.00-$270,300.00 1 week ago

United States $175,000.00-$210,000.00 1 week ago

Senior Manager, Sales Operations Strategy (Remote)

United States $164,000.00-$235,000.00 1 week ago

Director of Sales Operations and Strategy

Boston, MA $80,000.00-$110,000.00 1 day ago

United States $105,900.00-$169,100.00 1 week ago

United States $92,500.00-$144,400.00 2 weeks ago

Senior Revenue Operations Manager - (Remote - US)

Sr. Manager of Sales & Operational Planning

United States $120,000.00-$140,000.00 1 month ago

New Jersey, United States $70,000.00-$80,000.00 1 week ago

United States $160,000.00-$180,000.00 6 days ago

Palm Coast, FL $87,200.00-$130,800.00 11 hours ago

New York City Metropolitan Area $130,000.00-$150,000.00 2 days ago

Atlanta Metropolitan Area $130,000.00-$150,000.00 2 days ago

Greater Chicago Area $130,000.00-$150,000.00 2 days ago

Senior Manager, MME Deal Desk & Business Operations

United States $112,000.00-$179,000.00 2 days ago

United States $140,000.00-$150,000.00 5 days ago

Senior Manager, Sales and Marketing Operations

Dallas-Fort Worth Metroplex $130,000.00-$150,000.00 2 days ago

United States $70,000.00-$85,000.00 1 week ago

Greater Boston $130,000.00-$150,000.00 2 days ago

United States $130,000.00-$150,000.00 1 week ago

Associate Director of Sales & Operations

United States $110,000.00-$145,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.