Senior Business Operations Consultant (Consumer Digital Innovation) - Hybrid

Cedars-Sinai; Beverly Hills (CA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Tuition reimbursement

Comprehensive benefits package

Zusammenfassung

A leading medical center in California is seeking a Senior Business Operations Consultant for its Consumer Digital Innovation Team. This role is crucial for enhancing digital capabilities and improving patient experiences. The ideal candidate has over 3 years of experience in consulting or business development in healthcare and possesses a Bachelor's degree in a related field. A hybrid work model is offered with occasional onsite requirements in Los Angeles.

Qualifikationen

• 3+ years of experience in consulting, strategy, or business development in a healthcare environment.
• Familiarity with product and clinical operational teams.
• Experience with digital products and services.

Aufgaben

• Support digital transformation initiatives to enhance customer experience.
• Lead business and clinical operations planning with product managers.
• Monitor project schedules and resources to improve efficiency.
• Develop metrics for evaluating success of digital strategies.

Kenntnisse

Consulting

Business development

Healthcare industry understanding

Web technologies

Change management

Ausbildung

Bachelor’s degree in Healthcare Leadership/Management, Business or related field

Master’s degree

Project Management Professional (PMP) Certification

Jobbeschreibung

Job Description

Grow your career at Cedars-Sinai!

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2025-2026” rankings. When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance‑improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

The Consumer Digital Innovation team at Cedars‑Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role:

The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities, access enablement and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars‑Sinai.

• Enhance our ability to deliver seamless digital experiences to our patients.
• In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer‑facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
• Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
• Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
• Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars‑Sinai’s strategic goals.

Hybrid Remote = must currently live in Los Angeles area or willing to relocate to LA area for onsite requirements

Qualifications

Experience Requirements:

• Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry. 5 years experience preferred.
• Healthcare environment experience required.
• Familiar working with product and clinical operational teams.
• Understanding of Web technologies and functions.

Educational Requirements:

• Bachelor’s degree in Healthcare Leadership/Management, Business, or related field.
• Master’s degree preferred.
• Project Management Professional (PMP) Certification preferred

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