Senior Business Operations Analyst - CEV/Medicaid/SNAP

Gainwell Technologies LLC; Austin (TX); In loco; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

Gainwell Technologies LLC in Austin is seeking a Senior Business Operations Analyst to support operational performance within CEV, Medicaid, and SNAP public assistance programs. You will partner with operations, technology teams, and external stakeholders to analyze data, evaluate workflows, and drive service improvements.

The role requires SME knowledge of Medicaid and SNAP policies and evolving regulatory initiatives, with a focus on delivering compliant, efficient processes and measurable

Mansioni

• Support reporting, operational analysis, and process improvement initiatives.
• Serve as a subject matter expert for Medicaid eligibility verification and SNAP related public assistance workflows.
• Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements.
• Research operational issues, identify root causes, and propose solutions.

Descrizione del lavoro

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS , a Gainwell Company carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Senior Business Operations Analyst - CEV/Medicaid/SNAP at Gainwell supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities. Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1.

Your role in our mission

• Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives.


• Serve as a subject matter expert for Medicaid eligibility verification and SNAP related public assistance workflows.


• Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements.


• Research operational issues, identify root causes, and