Senior Business Operations Analyst

Electric Reliability Council of Texas, Inc.; Taylor (TX); Hybrid; USD 102,000 - 140,000; Full time

Job summary

ERCOT, based in Texas, seeks a Senior Business Analyst to gather and translate business needs into comprehensive requirements, use cases and test cases. You will bridge internal teams, vendors and developers to deliver critical application solutions.

The role requires 5+ years of internal business/technical analysis with strong technical writing. Hybrid work model with two days on-site in Taylor, TX and opportunities to lead complex projects.

Qualifications

• Requires 5+ years of progressively responsible experience in internal business and technical analysis.
• Demonstrated proficiency with technical writing.

Responsibilities

• Gathers, interprets and documents customer business needs into requirements, operational requirements, use cases and test cases.
• Serves as the conduit liaison between internal business units, vendors and software application development teams.
• Leads complex projects, providing expert business analysis and solutions that maximize ROI.
• Mentors and guides less experienced analysts and contributes to knowledge sharing within the team.

Skills

Business analysis

Technical writing

Communication

Education

Bachelor's Degree in Business Administration, Accounting, MIS, Computer Science or related field

Tools

SharePoint

ServiceNow

DCIM

Job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

Job Summary

Gathers, interprets and documents customer business needs that are translated into application requirements, operational requirements, use cases and test cases. Serves as the conduit liaison between internal business units, vendors and software application development teams.

Job Duties

• Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Impact is generally limited to specific assignments or projects.
• May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

Additional Job Duties

Level Senior - Above +

• Serves as the subject matter expert for the business analyst discipline within the organization
• Works on the most complex projects where analysis of situations requires an in-depth evaluation of variable factors. Has the ability to resolve complex issues in creative and effective ways
• Uses considerable latitude in methods, techniques and evaluations used to obtain results which will maximize return on investment for the organization
• Makes independent business decisions except in instances of unusually complex business scenarios
• Demonstrates proven, broad based business acumen including business/financial analysis and team leadership
• Maintains knowledge of emerging trends and industry best practices

Experience

Required

• Requires minimum of 5 years of progressively responsible experience in internal business and technical analysis
• Requires demonstrated proficiency with technical writing

Preferred

• Prefer minimum of 2 years of experience in project management roles
• Sharepoint administration, database knowledge, ServiceNow, DCIM applications

Certification

• CBAP Certified Business Analysis Professional (preferred)
• CCBA Certification of Competency in Business Analysis (preferred)

EDUCATION

• Bachelor's Degree : Business Administration, Accounting, MIS, Computer Science or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION

• Hybrid 2 days per week in Taylor, TX

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range

$102,000 - $140,000