Senior Business Operations Analyst

Electric Reliability Council of Texas; Taylor (TX); Hybrid; USD 102,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Flexible Spending Account

Retirement Savings Plan

Job summary

ERCOT seeks a Senior Business Analyst to gather and document business needs and translate them into application requirements and test cases. You will bridge internal units, vendors and software development teams to drive value.

The role expects 5+ years in business/technical analysis, plus potential PM experience and CBAP/CCBA preferences. Hybrid work at Taylor, TX with growth opportunities in energy projects.

Qualifications

• Minimum 5 years of progressively responsible experience in internal business and technical analysis.
• Experience in project management and leading initiatives.
• CBAP or CCBA certifications preferred.

Responsibilities

• Gathers, interprets and documents business needs translated into requirements and use cases.
• Serves as liaison between business units, vendors and software development teams.
• Leads complex projects and mentors other analysts; stays current with industry practices.

Skills

Business analysis

Technical writing

Project management

Stakeholder collaboration

Mentoring

Education

Bachelor's Degree in Business Administration, Accounting, MIS, Computer Science or related field

Tools

SharePoint administration

ServiceNow

DCIM applications

Job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB SUMMARY

Gathers, interprets and documents customer business needs that are translated into application requirements, operational requirements, use cases and test cases. Serves as the conduit liaison between internal business units, vendors and software application development teams.

JOB DUTIES

Understands and applies principles, theories and concepts related to the profession and ERCOT's culture. Exercises judgment within defined procedures and practices to determine appropriate action. Impact is generally limited to specific assignments or projects. May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

ADDITIONAL JOB DUTIES

Level Senior - Above + Serves as the subject matter expert for the business analyst discipline within the organization. Works on the most complex projects where analysis of situations requires an in-depth evaluation of variable factors. Has the ability to resolve complex issues in creative and effective ways. Uses considerable latitude in methods, techniques and evaluations used to obtain results which will maximize return on investment for the organization. Makes independent business decisions except in instances of unusually complex business scenarios. Demonstrates proven, broad based business acumen including business/financial analysis and team leadership. Maintains knowledge of emerging trends and industry best practices.

EXPERIENCE

Required: Requires minimum of 5 years of progressively responsible experience in internal business and technical analysis Requires demonstrated proficiency with technical writing Preferred: Prefer minimum of 2 years of experience in project management roles Sharepoint administration, database knowledge, ServiceNow, DCIM applications Certification CBAP Certified Business Analysis Professional (preferred) CCBA Certification of Competency in Business Analysis (preferred)

Certification

Certification CBAP Certified Business Analysis Professional (preferred) CCBA Certification of Competency in Business Analysis (preferred)

EDUCATION

Bachelor's Degree : Business Administration, Accounting, MIS, Computer Science or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION

Hybrid 2 days per week in Taylor, TX

Expected Salary Range

Expected Salary Range: $102,000 - $140,000

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities.

• health
• dental
• vision
• life insurance
• long/short-term disability insurance
• long-term care insurance
• Section 125 Flexible Spending Account
• Retirement Savings Plan

The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none.

Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire.

Additionally, 401(k) plans are available to help employees plan for the future.

The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher.

The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups.

The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering.

The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers.

If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.