Senior Living Business Office Manager - Billing & FrontDesk

HumanGood; Des Moines (WA); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Paid time off and holidays

401(k) with employer match

HSA option

Tuition reimbursement and CE programs

Cell phone plan stipend

Job summary

HumanGood is seeking an on-site Community Business Office Manager for a Skilled Nursing community in Des Moines, WA. The role oversees resident billing, collections, and daily business office operations, including private pay and select third-party billing, payments, refunds, and financial inquiries.

Required: high school diploma or GED and 3+ years in AR/billing in a SNF setting; proficient with office software; able to handle confidential information and multi-task.

Qualifications

• High school diploma or GED.
• At least three years of experience in accounts receivable, billing, collections, or business office support; particularly in a skilled nursing (SNF) community (Required)
• Hands-on experience managing financial records, account follow up, and customer service inquiries
• Proficiency with standard office software and business systems
• Ability to work independently, manage multiple priorities, and maintain confidentiality
• Experience with Medicaid processes, trust accounts, long-term care insurance, and/or resident billing (preferred)

Responsibilities

• Manage private pay billing processes, including collections, payment posting, statements, deposits, refunds, and resident account activity
• Maintain accurate resident census, demographics, payer details, and financial records across systems; support account follow-up and resolve inquiries
• Assist with business office operations such as accounts payable, trust accounts, petty cash, bad debt tracking, and collection activities
• Coordinate with corporate team or external billing partners as needed
• Oversee daily Health Center front desk, receptionist, and concierge operations to ensure proper staffing, smooth workflows, and high service standards
• Ensure work is completed accurately and on time through regular oversight and support
• Identify and implement process improvements to enhance front office operations, billing coordination, and overall efficiency
• Provide ongoing supervision of front desk staff, including scheduling, training, coaching, performance feedback, and corrective action as needed

Skills

Accounts receivable

Billing

Collections

Customer service

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HumanGood is seeking an on-site Community Business Office Manager for a Skilled Nursing community in Des Moines, WA. The role oversees resident billing, collections, and daily business office operations, including private pay and select third-party billing, payments, refunds, and financial inquiries.

Required: high school diploma or GED and 3+ years in AR/billing in a SNF setting; proficient with office software; able to handle confidential information and multi-task.