Business Office Manager- Skilled Nursing

HumanGood; Seattle (WA); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Paid time off

401(k) with employer match

HSA option

Tuition reimbursement

Cell phone plan

Employee assistance program

Job summary

HumanGood is seeking a Community Business Office Manager in Seattle to oversee resident billing, collections and front desk operations. You will manage resident accounts, process payments and refunds, and support financial inquiries with accuracy and care.

The role requires 3+ years in accounts receivable or related business office work in a skilled nursing setting, plus proficiency in common office software. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or GED is required.
• At least three years in AR, billing, collections, or business office in SNF.
• Experience managing financial records and customer inquiries.
• Proficiency with standard office software and business systems.
• Strong organizational and communication skills; confidentiality.
• Experience with Medicaid processes or resident billing preferred.

Responsibilities

• Manage private pay billing processes, including collections, posting, statements, deposits, refunds, and activity.
• Maintain accurate resident census, demographics, payer details, and financial records across systems.
• Assist with accounts payable, trust accounts, petty cash, bad debt tracking, and collections.
• Coordinate with corporate team or external billing partners as needed.
• Oversee daily Health Center front desk, receptionist, and concierge operations.
• Ensure timely, accurate work and identify process improvements.

Skills

Accounts receivable

Billing

Collections

Customer service

Organizational skills

Education

High school diploma or GED

Tools

Office software

Billing systems

Accounting software

Job description

Job Details

Salary: $80,170 to $92,000 annually depending on experience

Description

The Community Business Office Manager keeps our community running smoothly by overseeing resident billing, collections, and daily business office operations with accuracy and care. In this role, you’ll manage resident accounts, support private pay and select third-party billing, process payments and refunds, and assist with financial inquiries, all while leading our Health Center front desk operations to ensure a welcoming and efficient experience for residents, families, and team members.

To Be Successful In This Role, You Would Have

• High school diploma or GED.
• At least three years of experience in accounts receivable, billing, collections, or business office support; particularly in a skilled nursing (SNF) community (Required)
• Hands-on experience managing financial records, account follow up, and customer service inquiries
• Proficiency with standard office software and business systems
• Strong organizational, communication, attention-to-detail skills
• Ability to work independently, manage multiple priorities, and maintain confidentiality
• Experience with Medicaid processes, trust accounts, long-term care insurance, and/or resident billing (preferred)

A Day In The Life Might Look Like

• Manage private pay billing processes, including collections, payment posting, statements, deposits, refunds, and resident account activity
• Maintain accurate resident census, demographics, payer details, and financial records across systems; support account follow-up and resolve inquiries
• Assist with business office operations such as accounts payable, trust accounts, petty cash, bad dept tracking, and collection activities
• Coordinate with corporate team or external billing partners as needed
• Oversee daily Health Center front desk, receptionist, and concierge operations to ensure proper staffing, smooth workflows, and high service standards
• Ensure work is completed accurately and on time through regular oversight and support
• Identify and implement process improvements to enhance front office operations, billing coordination, and overall efficiency
• Provide ongoing supervision of front desk staff, including scheduling, training, coaching, performance feedback, and corrective action as needed

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program
• Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.

Learn more at www.HGcareers.org