Senior Business Manager, Fraud Operations Strategy

Capital One National Association; Houston (TX); On-site; USD 182,500 - 208,300; Full time

Benefits offered by this job

Performance-based incentive compensation

Comprehensive health benefits

Inclusive work environment

Job summary

Capital One National Association in Houston is seeking a Senior Business Manager for Fraud Operations Strategy. This role leads a team dedicated to mitigating fraud risk across the global payment network.

The ideal candidate will define robust fraud strategies and improve detection methodologies. A Bachelor's degree and relevant experience are required. The position offers a competitive salary and a performance-based incentive structure.

Qualifications

• 3+ years of experience in quantitative analysis.
• 3+ years of experience in qualitative analysis.
• 1+ year of people management experience.
• 1+ year of project management experience.

Responsibilities

• Lead a team of data science and risk professionals.
• Oversee analysis of transaction-level data to identify fraud patterns.
• Drive creation and deployment of fraud strategies.
• Collaborate with stakeholders to align fraud prevention efforts.
• Refine methodologies for fraud detection and operational excellence.

Skills

Quantitative analysis

Qualitative analysis

Project management

People management

Education

Bachelor’s Degree

Job description

Senior Business Manager, Fraud Operations Strategy

The Senior Business Manager of Fraud Operations Strategy will lead a high‑performing team of data science and risk professionals dedicated to protecting the global payment network. This role is responsible for overseeing the analysis of high‑volume, complex transaction‑level data to develop, implement, and optimize sophisticated fraud strategies and predictive fraud models. Acting as a critical bridge between internal stakeholders and external partners, you will drive initiatives that actively mitigate risk, block fraudulent transactions, and ensure network integrity.

Key Responsibilities

• Team Leadership & Analytics Management: Direct, mentor, and develop a team of eight (8) data analytics and data science professionals, primarily consisting of Principal Fraud Risk Specialists
• Advanced Data Analysis: Oversee the deep‑dive analysis of transaction‑level data, evaluating over 150 unique data elements and their configurations to identify anomalies, patterns, and emerging fraud vectors
• Strategy & Model Development: Drive the creation, testing, and deployment of robust fraud strategies and predictive fraud models to proactively block fraudulent transactions while minimizing false positives
• Stakeholder Collaboration: Serve as a key liaison across both internal and external entities to align fraud prevention efforts with broader corporate security and network protection goals
• Operational Excellence: Continuously refine data extraction, querying, and modeling methodologies to improve the speed and accuracy of fraud detection across the network

Basic Qualifications

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Salary by Location

• McLean, VA: $200,700 - $229,100
• Richmond, VA: $182,500 - $208,300
• Riverwoods, IL: $182,500 - $208,300
• Houston, TX: $182,500 - $208,300

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

For accommodations, contact [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.