Business Manager - Enterprise External Fraud

Capital One; McLean (VA); On-site; USD 158,400 - 180,800; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Inclusive work environment

Job summary

A leading financial services firm is seeking a Business Manager for its Enterprise External Fraud team in McLean, VA. The successful candidate will utilize their strong analytical and leadership skills to improve fraud risk management strategies across the company. Responsibilities include overseeing fraud programs, engaging with executives, and driving performance improvements. Candidates should have a Bachelor's degree and experience in analysis, making this an excellent opportunity for someone looking to make a significant impact in the field.

Qualifications

• Strong analytical skills with a proven track record based on analytics.
• Leadership with strong business judgment and integrity.
• Experience in a fast-paced, entrepreneurial, and dynamic environment.

Responsibilities

• Oversee and challenge first line fraud programs.
• Monitor performance and analyze trends for emerging risks.
• Collaborate with business lines to improve fraud detection.

Skills

Analytical skills

Business judgment

Leadership

Communication

Innovation

Education

Bachelor’s Degree in any quantitative field

Job description

Business Manager - Enterprise External Fraud

Join to apply for the Business Manager - Enterprise External Fraud role at Capital One.

Within Capital One Risk Management, our Enterprise Fraud team is focused on creating a best‑in‑class fraud risk management program by ensuring our people, processes and technology are designed to operate in today’s digital and ever‑changing environment. This team oversees, advises and assesses external fraud risk management activities occurring across the company, identifies risks, optimizes fraud strategies, tools and technologies to balance customer experience with loss management and develops a fraud risk management governance and training program. This team works in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.

We are looking for a motivated analytical individual who will join us as a key leader on the Enterprise Fraud team. In this role, you will regularly engage with leaders and executives across Capital One’s fraud defense teams to provide thought leadership and challenge the lines of business on their fraud risk management activities. Given the importance of fraud risk management to the Company, this role is high‑profile with opportunity for significant impact and growth.

As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world‑class professionals to evaluate and recommend enhancements to line of business fraud programs that will help make Capital One a leader in fraud risk management. And you’ll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities

• Oversight and effective challenge of 1st line fraud programs and decisions.
• Performance monitoring and analysis of trends and identification of emerging risks.
• Drive step‑change improvements in performance by connecting drivers of trends to historical behaviors and through cross‑lines of business threat and best practice sharing.
• Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection.
• Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital One.

Our Ideal Candidate

• Strong analytical skills: Proven track record of decision making and problem solving based on analytics.
• Strong business judgment, leadership and integrity.
• Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
• Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise.
• Have a strong bias for action and a drive to get things done.
• Ability to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Basic Qualifications

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
• At least 2 years of experience in analysis.

Preferred Qualifications

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering.
• 5+ years of experience in analysis.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.
• 2+ years of experience in people management.
• 3+ years of experience in fraud risk management.

Salary Information

McLean, VA: $158,400 - $180,800 for Business Manager

Richmond, VA: $144,000 - $164,400 for Business Manager

Riverwoods, IL: $144,000 - $164,400 for Business Manager

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Equal Opportunity & Accommodations

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you require accommodations, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].