Senior Business Experience & Planning Manager (OCM)

PNC; Pittsburgh (Allegheny County); On-site; USD 100,000 - 223,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Career development

Pension plan

In-office culture

Job summary

PNC is seeking a Senior Business Experience and Planning Manager within the Organizational Change Management group, based in Pittsburgh or hub location. You will lead the content and readiness team, shaping strategy for consistent readiness execution across the organization and handling intake, prioritization and resource planning.

You will also own the OCM operating rhythm, coach staff, and guide complex, high-impact change efforts across lines of business, ensuring delivery quality and

Qualifications

• University degree required; 8+ years of experience in a related field.
• 5+ years of prior management experience.
• Experience leading cross-functional teams and complex change programs.

Responsibilities

• Lead the content and readiness team within Organizational Change Management.
• Oversee intake, prioritization, resource planning and readiness execution.
• Develop operating rhythm and practical execution model for OCM support.
• Coach and develop team members while balancing capacity and demand.
• Partner with leadership to align OCM with business priorities.

Skills

Stakeholder management

Leadership

Strategic planning

Communication

Cross-functional teams

Education

Bachelor's degree

Job description

PNC is seeking a Senior Business Experience and Planning Manager within the Organizational Change Management group, based in Pittsburgh or hub location. You will lead the content and readiness team, shaping strategy for consistent readiness execution across the organization and handling intake, prioritization and resource planning.

You will also own the OCM operating rhythm, coach staff, and guide complex, high-impact change efforts across lines of business, ensuring delivery quality and