Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect (AWS)

Amazon; Arlington (VA); On-site; USD 187,000 - 252,900; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon AWS is seeking a senior sales leader for the central US, focusing on Amazon Connect. Build end-to-end GTM, drive revenue, and manage relationships with F1000/G2000 customers. Lead a team to develop packaging and workload-specific solutions, influencing product direction.

The role requires proving a track record of quota attainment and leadership in a CX/VDI context, with a focus on strategic partnerships and market development in cloud services.

Qualifications

• 8+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team.
• Leadership experience in a customer-facing role in CX/VDI technology industry.
• Proven ability to lead leaders and achieve results.

Responsibilities

• Drive strategic workloads to deepen business and technical relationships with customers and partners.
• Develop a high-performing sales team and scale day-to-day field interactions.
• Incubate new AWS Productivity Applications, scale existing services, and develop repeatable solutions.

Skills

Sales leadership

Customer relationship management

Leadership in CX/VDI

Negotiation

Education

Bachelor's degree

Job description

Job ID: 10459901 | Amazon Web Services, Inc.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and high technology.

We're looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for the central US. This leader will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role - part market maker, part operator and part general manager - and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term. As a self-starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top of the line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top-line revenue for new services, and develop strategic partnerships. This is an exciting opportunity to drive the go-to-market definition and execution of AWS's strategy for Amazon Connect for the central US.

Key job responsibilities

• Your responsibilities will include driving strategic workloads to deepen business and technical relationships with customers and partners.
• You will invest your time in developing the high-performing team of sales experts and build mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities.
• You will focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges.
• As the voice of the customer, your findings will influence product teams to help them evolve the products and address issues, concerns, and requests from the field.
• To be successful, you will need to analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics.
• You will be responsible for establishing clear goals for your team, including quotas. You must ensure that your team is managing opportunities effectively throughout the sales cycle and practicing good pipeline hygiene.
• You will be expected to plan and allocate for the best use of team resources in order to meet goals and quotas.

About the team

Diverse Experiences

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve

Basic Qualifications

• Bachelor's degree, or BS degree
• 8+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results
• Leadership experience in a customer-facing role in the CX/VDI technology industry

Preferred Qualifications

• Experience in a people management or leadership role which includes coaching and developing others
• Ability to motivate, encourage and coach others to develop strong relationship building and sales skills
• Experience working with new product/service development teams and their outbound functions
• Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements.
• Experience and success in negotiating complex deals with customers and partners.
• Experience carrying quotas, while consistently exceeded them by doing the right thing for customers
• Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business.
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

• USA, GA, Atlanta - 187,000.00 - 252,900.00 USD annually
• USA, NY, New York - 205,700.00 - 278,200.00 USD annually
• USA, TX, Dallas - 187,000.00 - 252,900.00 USD annually
• USA, VA, Arlington - 187,000.00 - 252,900.00 USD annually
• USA, WA, Seattle - 187,000.00 - 252,900.00 USD annually

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.