Senior Business and Program Operations Manager

ZipRecruiter; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

A leading multimedia and creative software company is seeking a Senior Business and Program Operations Manager to drive strategic initiatives and optimize operations. This role requires exceptional communication and analytical skills, with a focus on data-driven insights to influence senior leadership and cross-functional teams. The ideal candidate will have 3-5 years of relevant experience, preferably with an MBA, and a proven track record in managing complex projects in fast-paced environments.

Qualifications

• 3-5 years of experience in strategy, operations, or consulting in SaaS or digital environments.
• Proven track record of solving complex business problems creatively.
• Ability to lead complex initiatives and deliver measurable outcomes.

Responsibilities

• Lead identification and structuring of critical initiatives with cross-functional teams.
• Collaborate with executive-level leaders to influence and align teams.
• Oversee budget management and financial forecasting.

Skills

Critical thinking

Communication skills

Data-driven insights

Project management

Analytical skills

Education

MBA

Bachelor's Degree or equivalent experience

Job description

Job Description

Senior Business and Program Operations Manager

We have an exciting opportunity for a Senior Business and Program Operations Manager with the top leading multimedia and creative software company in the world, using cutting-edge tools and technologies, including industry-leading AI and creative software, empowering millions of users to achieve their creative and business goals.

The Business and Program Operations role is for someone with critical thinking, exceptional communication skills, and the ability to work with senior leadership and cross-functional teams. We are looking for someone with a talent for data-driven insights, fresh ideas, and a focus on proactive strategy and planning.

Responsibilities:

• Leading the identification and structuring of critical initiatives by partnering with cross-functional teams to champion initiatives that drive business impact and deliver results through recommendations and insights.
• Driving decisions and collaborating with cross-functional teams and executive-level leaders to influence partners and ensure alignment across teams.
• Challenging the status quo, exploring new ways to operate, identifying areas for improvement, and spearheading essential changes to optimize processes.
• Monitoring overall business health through structured processes, including SLC, QBRs, OKR reviews, and release impact reviews.
• Driving alignment and reporting progress to plan, tracking OKRs and metrics, dashboards, and managing change initiatives to ensure clear communication across teams.
• Overseeing budget management and financial forecasting to align with organizational goals.
• Monitoring overall business health through structured processes such as QBRs, Category Reviews, weekly team meetings, and other cadences, streamlining workflows for efficiency.
• Leading strategic planning across the Pro Design & 3D categories, collaborating with PMM, PM, and other stakeholders.
• Creating regular communications to senior leadership and cross-functional teams through various mediums.

Skills and Experience:

• 3-5 years of experience in strategy, operations, or consulting in SaaS or digital environments.
• Preferably hold an MBA and a BS or equivalent experience.
• Proven track record of solving complex business problems creatively in fast-paced environments.
• Ability to lead complex initiatives and deliver measurable outcomes.
• Strong communication and presentation skills, capable of presenting data-driven insights to both technical and non-technical audiences.
• Flexibility to adapt to ad hoc requests and shifting priorities.
• High emotional intelligence, personal accountability, and collaboration skills to influence all levels.
• Strong analytical, problem-solving, and project management skills.
• Ability to work under pressure and meet deadlines while managing ambiguity.
• Storytelling ability to simplify complex concepts for diverse audiences.

Compensation:

• Up to $95.07 per hour.