Senior Legal Operations Manager

Kaiser Permanente; United States; Remote; USD 174,000 - 226,000; Full time

Job summary

A leading health care organization seeks a Senior Manager of Legal Practice Strategy and Enablement to lead a team focused on enhancing legal department performance. This role involves managing strategic initiatives, relationships, and processes to ensure high-quality results. Candidates must have significant leadership experience and a strong background in consulting and project management.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum five years experience in a leadership role.
• Minimum eight years experience in consulting, project management, or related field.

Responsibilities

• Manage a team to enhance the legal department's performance and efficiency.
• Develop and execute strategic initiatives and manage relationships with legal service providers.
• Oversee matter management and financial management processes.

Skills

Business Acumen

Change Management

Negotiation

Creativity

Applied Data Analysis

Financial Acumen

Conflict Resolution

Process Validation

Project Management

Risk Assessment

Education

Bachelor's degree

Master's degree

Job description

This range is provided by Kaiser Permanente. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$174,440.00/yr - $225,610.00/yr

*Candidates must be located in one of the following regions: CA, OR, WA, CO, GA, Washington D.C., MD, or VA, and must be available to work during West Coast business hours.

Description:

Overview: The Senior Manager of Legal Practice Strategy and Enablement will manage a team to enhance the performance and efficiency of the legal department. Responsibilities will include developing and executing strategic initiatives; managing relationships with legal service providers; overseeing matter management, financial management (including e-billing) processes; creating transparency in practice group and matter-level budgets; and supporting the e-Discovery strategy and implementation. This role will streamline processes, adopt new technologies, and provide analytics to inform decision-making. By encouraging collaboration, will drive ongoing improvement and enable the legal department to deliver high quality and effective results, contributing to the overall success of Kaiser Permanente.

Job Summary:

Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Empowers the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages the development of multiple business strategies and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components for units, manages complex change management plans, and manages team members in performing complex data analyses to drive business initiatives. Directs vendor management as required. Monitors and takes accountability for the compliance of team work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key and/or lead stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to senior and/or executive level audiences.
• Manages team(s) of consultants in the development of requirements for complex business, process, or system solutions which may span multiple business domain(s) by identifying and partnering with stakeholders and cross-functional teams as appropriate; providing guidance in the use of multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and monitoring the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Empowering the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Managements the development of multiple business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with senior and/or executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; overseeing the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components for units by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; partnering on the coordination of project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving risks or issues as appropriate.

Minimum Qualifications:

• Minimum five (5) years experience in a leadership role with or without direct reports.
• Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eleven (11) years experience in consulting, project management, data analytics, operations or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis

Preferred Qualifications:

• Two (2) years supervisory experience.
• Four (4) years data analytics experience.

Primary Location: California, Oakland, Ordway

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Job Schedule: Full-time

Job Type: Standard

Worker Location: Remote

Employee Status: Regular

Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee

Job Level: Manager with Direct Reports

Specialty: Consulting

Department: Po/Ho Corp - Natl Legal Prgm Off Admin - 0308

Pay Range: $174400 - $225610 / year

Travel: No

Remote: Work location is the remote workplace (from home) within KP authorized states.

Worker location must align with Kaiser Permanente's Authorized States policy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal, Project Management, and Health Care Provider

• Industries

  Hospitals and Health Care, Legal Services, and Operations Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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