Senior Business Analyst - Vice President

SMBC Group; Charlotte (NC); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group in Charlotte, NC seeks an Enterprise Portfolio Senior Business Analyst to drive EA initiatives in ServiceNow APM, CSDM‑aligned architecture, and data modeling.

You will translate business and architectural requirements into platform‑ready specifications, collaborating with enterprise architecture, platform, operations and business teams to deliver portfolio‑level outcomes.

Qualifications

• Experience in a ServiceNow APM‑ or CMDB‑focused role.
• Strong understanding of CSDM concepts and implementation.
• Experience with ServiceNow Discovery or Service Mapping.
• Ability to translate technical concepts into business language.
• Familiarity with TOGAF, TBM, ITIL frameworks.

Responsibilities

• Act as a technical liaison between stakeholders and ServiceNow platform teams for EA initiatives.
• Gather and document business, architectural, and data requirements for lifecycle management and service visibility.
• Support configuration of ServiceNow APM with clear requirements and validation criteria.
• Maintain CSDM‑aligned data models and ensure adoption.
• Collaborate with platform and operations teams to enable APM reporting and decision making.
• Model and maintain Business Services and Service Offerings aligning apps and infra to services.
• Develop process documentation, data definitions, and EA governance reporting.

Skills

ServiceNow APM

CMDB

CSDM

Service Mapping

Requirements gathering

Enterprise Architecture

Stakeholder liaison

Tools

ServiceNow Discovery

Job description

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Senior Business Analyst - Vice President

Job Level: Vice President

Location: Charlotte, NC, US, 28202

Employment Type: Full Time

Requisition ID: 7333

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

We are seeking an Enterprise Portfolio Senior Business Analyst with strong Enterprise Architecture Portfolio Management (APM) experience. This role supports the implementation, operationalization, and ongoing optimization of Application, Technology, Services portfolio with a focus on CSDM‑aligned architecture, accurate application and service modeling, using Service Mapping.The ideal candidate has a strong understanding of ServiceNow data models, can translate business and architectural requirements into platform‑ready specifications, and partners closely with enterprise architecture, platform, operations, & business teams to drive portfolio‑level outcomes.

Role Objectives

• Act as a technical liaison between business stakeholders, enterprise architecture, and ServiceNow platform teams for Enterprise Architecture initiatives
• Gather, analyze, and documentbusiness, architectural, and data requirements related to application, technology & services lifecycle management, rationalization, and service visibilitySupport the configuration and use of ServiceNow APM, including application records, lifecycle states, and rationalization frameworks, by providing clear requirements and validation criteria
• Maintain & supportCSDM‑aligned data models, ensuring models are understood, documented, and adopted
• Partner with platform and operations teams, ensuring application and service data supports APM reporting and decision‑makingFacilitate the modeling and maintenance ofBusiness Services and Service Offerings, aligning applications and infrastructure to business‑facing services
• Develop and maintainprocess documentation, data definitions, and reporting requirements to support EA governance.

Qualifications and Skills

• Experience working in a ServiceNow APM‑or CMDB‑focused role, such as Enterprise Portfolio Analyst, Platform Analyst, Architecture Analyst, or Solution Analyst
• Strong experience withCSDM concepts and implementation, including application, technical service, and business service modelingExperience working with ServiceNow Discovery and/or Service Mapping from a requirements, data, or governance perspective
• Experience with Technology product model management (or Software/Hardware product model concepts)
• Experience defining or supporting Business Services and Service Offerings
• Strong understanding of CSDM/CMDB architecture, data quality principles, and governance practices
• Ability to translatetechnical and architectural concepts into business‑relevant language, and vice versa
• Working knowledge of generalServiceNow platform capabilities, sufficient to collaborate effectively with developers and administrators
• Experience with aligning tools based on industry standards & frameworks such as TOGAF, TBM, ITIL etc.
• Experience with supporting functional and user acceptance testing

Preferred

• ServiceNow certifications preferred (CSA, CIS – Data Foundations CMDB and CSDM, Service Mapping)
• ServiceNow Automated Test Framework Micro-CertificationExperience supportingenterprise‑scale ServiceNow implementations
• Experience partnering withenterprise architecture and cross functional teams

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA‑registered roles for which in‑office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].