Senior Business Analyst - Shared Services

Builders FirstSource; United States; À distance; USD 110 000 - 140 000; Plein temps

Résumé du poste

Builders FirstSource seeks a Senior Business Analyst to implement and optimize HR, Legal, Real Estate, and shared services applications. You will bridge business needs with IT, document requirements, and guide end-to-end solutions across multiple platforms.

Lead workshops, support testing, and partner with vendors to deliver effective system enhancements while ensuring data protection and security best practices.

Qualifications

• Bachelor's degree in Business, Information Systems, HR, CS or related field.
• 7+ years as a Business Analyst supporting enterprise applications.
• Experience translating business needs into functional/technical specs.
• Experience with workshops, interviews, and process discovery with stakeholders.

Responsabilités

• Develop understanding of end-to-end processes in HR, Legal, Real Estate and shared services.
• Identify improvements to enhance efficiency, accuracy and customer satisfaction.
• Serve as liaison between business stakeholders, development teams and vendors.
• Facilitate design sessions and analyze user needs to craft solutions.
• Document requirements specs and recommend system changes.
• Assist in testing, UAT and incident resolution; support data reporting needs.

Connaissances

Requirements gathering

Process analysis

Solution design

Stakeholder management

Technical communication

Formation

Bachelor's degree in Business, IS, HR, CS

Outils

Dayforce

SAP SuccessFactors

CoStar

Docusign

HR/Legal/Real Estate/Contract Management apps

Description du poste

PURPOSE

We are seeking a talented and experienced Senior Business Analyst to join our dynamic team and play a pivotal role in the implementation, optimization, and enhancement of our HR, Real Estate, Legal and other shared services applications. In this role, you will act as a liaison between users across the organization and the IT department, enhancing the solution platform to meet the needs and goals of the business. This role supports the business by analyzing business needs, solidifying requirements, troubleshooting of issues, training focal points users, managing projects and defining solutions. Additionally, as a member of the IT Applications Team, you will provide functional and technical support to Business Users to ensure the highest level of customer satisfaction. Team members are expected to become the experts for their applications and have strong knowledge of business processes supported by the Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops understanding of the end-to-end processes within a functional area (e.g., HR, Legal, Lease Administration, Facilities Management).
• Identifies areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction.
• Regularly acts as a liaison between business stakeholders, internal development teams and third parties (vendors/ contractors) to ensure successful implementation and support of project efforts.
• Facilitates design sessions to analyze business and user needs and incorporate appropriate subject matter expertise and technologists in one or more functional areas.
• Analyzes and documents business and user needs, creating documentation of requirements specifications.
• Collaborates with business stakeholders and IT resources to provide recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Works with other IT personnel to troubleshoot any problems and to craft incident solutions and root cause resolutions.
• Assists developers in unit testing deliverables and facilitate user acceptance testing (UAT) with business partners to ensure system changes meet business requirements and user expectations.
• Tracks data, reporting and general technology requirements from business or functional areas.
• Utilizes enterprise level knowledge to assess business implications of technology applications to the current and future business environment when designing and documenting business processes and technology solutions.
• Ensures systems comply with relevant industry standards, data protection regulations, and security best practices.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

• Bachelor's degree from an accredited college or university in Business, Information Systems, Human Resources, Computer Science, or a related field.
• Minimum of 7 years of experience as a Business Analyst supporting enterprise applications, including requirements gathering, process analysis, solution design, testing, and implementation.
• Proven experience translating complex business requirements into functional and technical specifications and partnering with development, integration, and support teams to deliver solutions.
• Experience facilitating workshops, interviews, and process discovery sessions with business stakeholders and technology teams.
• Strong understanding of business processes within Human Resources, Legal, Real Estate, and other Shared Services functions, with at least 5 years of experience supporting related applications and processes.
• Experience with one or more of the following platforms is highly preferred – Dayforce, SAP SuccessFactors, CoStar, Docusign, Other HR, Legal, Real Estate, Contract Management applications.
• Experience supporting SaaS/cloud-based applications, integrations between enterprise systems, and third-party vendor solutions is highly preferred
• Or an equivalent combination of education and experience

COMPETENCIES

• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working. BFS COMPETENCIES

BFS COMPETENCIES

• Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Unders