Senior Business Analyst & QA

GCS Recruitment; West Palm Beach (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Keystone is seeking a hands-on Senior Business Analyst & QA to clarify requirements, execute testing, and help deliver reliable releases across the public safety software estate. You will work with subject matter experts, development partners, and the central portfolio team to translate findings into prioritized requirements and testable acceptance criteria, maintain backlogs, and drive quality.

Experience with Windows desktop applications, C#/.NET WPF, SQL, and test automation is advantageous.

Qualifications

• Proven hands-on experience merging business analysis with QA testing.
• Strong requirements documentation and acceptance criteria.
• Experience in risk-based testing and backlog management.
• Ability to coordinate across product, engineering, and operations.

Responsibilities

• Lead focused discovery sessions, document workflows, business rules, customer configurations, and integrations. Translate findings into prioritized requirements and testable acceptance criteria.
• Maintain requirements and defect backlogs, distinguish release blockers from enhancements, and keep requirements, tests, defects, and decisions traceable.
• Design and execute risk-based functional, regression, integration, and end-to-end tests for critical dispatch workflows and data integrity. Use representative environments and approved test data; coordinate performance, resilience, and recovery testing with engineering specialists.
• Lead defect triage and retesting, organize focused user acceptance testing, and provide evidence and release-readiness recommendations for Keystone approval. Build reusable test cases and introduce automation where practical.
• Populate and maintain Meridian, the central global system for product and technology information across portfolio companies. Capture products, capabilities, technology stacks, interfaces, deployment variants, ownership, and constraints; validate records with experts and establish an update routine.

Skills

Requirements writing

Test design

Defect management

Stakeholder facilitation

Automation testing

Tools

Meridian system

SQL

C#/.NET WPF

Test automation frameworks

Job description

Senior Business Analyst & QA

The opportunity

Keystone has modernized one application and is planning the next phase across its public safety software estate. We need a hands-on Business Analyst & QA specialist to clarify requirements, execute testing, and help deliver dependable releases while reducing the testing workload on operational teams. You will work with Keystone subject matter experts, development partners, and the central portfolio team.

Responsibilities

• Lead focused discovery sessions; document workflows, business rules, customer configurations, and integrations. Translate findings into prioritized requirements and testable acceptance criteria.
• Maintain requirements and defect backlogs, distinguish release blockers from enhancements, and keep requirements, tests, defects, and decisions traceable.
• Design and execute risk-based functional, regression, integration, and end-to-end tests for critical dispatch workflows and data integrity. Use representative environments and approved test data; coordinate performance, resilience, and recovery testing with engineering specialists.
• Lead defect triage and retesting, organize focused user acceptance testing, and provide evidence and release-readiness recommendations for Keystone approval. Build reusable test cases and introduce automation where practical.
• Populate and maintain Meridian, the central global system for product and technology information across portfolio companies. Capture products, capabilities, technology stacks, interfaces, deployment variants, ownership, and constraints; validate records with experts and establish an update routine.

Experience and approach

Proven hands-on experience combining software QA and business analysis, with strong requirements writing, test design, defect investigation, and stakeholder facilitation. Comfortable working independently across business and engineering teams.

Experience testing mission-critical applications. Public safety, police, fire, ambulance, or computer-aided dispatch experience is strongly preferred. Familiarity with Windows desktop applications, C#/.NET WPF, SQL, and test automation is advantageous.

Expected outcomes

First 30 days: Agree scope and release priorities; baseline requirements, defects, and test coverage; establish the test approach and initial Meridian inventory.

By 60 days: Run priority test cycles with clear defect reporting and acceptance evidence; validate Meridian records for the agreed product scope.

By 90 days: Deliver reusable regression coverage, release-readiness reporting, and validated Meridian records with named owners and a repeatable maintenance process.

Months 4 to 6: Where included, extend coverage to further releases and products, improve automation, and embed the working practices with the team.

Meridian loading milestones assume platform access. Prepare validated import files while access is pending, then load and verify them when access is available.