FCM - Multi GDS Trainer Specialist - Remote, USA

Flight Centre Travel Group; United States; A distancia; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Travel perks/discounts

Health & Wellness Programs

401k program with partial match

Tuition Reimbursement Program

Global career opportunities

Diversity & Inclusion initiatives

Descripción de la vacante

Flight Centre Travel Group USA is seeking a Multi GDS Trainer Specialist to develop and deliver Sabre-focused training that raises agent proficiency and service quality. You will craft materials, document processes, and partner with the Customer Care team to support adoption of Red Apps and related technologies.

This remote role requires extensive Sabre and Amadeus knowledge, strong coaching skills, and the ability to manage multiple training projects independently.

Formación

• Extensive knowledge of Sabre required.
• Extensive knowledge of Amadeus required.
• Experience creating training materials, documentation, or learning programs.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Structured, highly organized, and detail-oriented approach.
• Experience supporting process improvements and systems adoption is an advantage.

Responsabilidades

• Deliver Sabre training programs for both novice and experienced users.
• Facilitate ongoing training and upskilling initiatives for existing agents.
• Develop, maintain, and enhance multi-course training programs and materials.
• Create and document training processes, procedures, and learning resources.
• Review and update training content to reflect new processes and system enhancements.
• Monitor new Sabre releases and communicate updates, shortcuts, and efficiencies to end users.
• Support adoption and training for Red Apps and related technologies.
• Identify and implement efficiency opportunities through Red Apps utilization.
• Provide RAP customer support.
• Maintain the training library and ensure resources remain current and accessible.
• Support the Customer Care Team with training-related assistance.
• Create documentation and training materials for scripts and automation processes.
• Monitor and respond to inquiries received through the training mailbox.
• Deliver monthly "coffee break" learning sessions for agents.
• Provide one-on-one coaching and support as needed.
• Work independently to develop documentation, processes, and training initiatives.
• Occasional travel may be required.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Conocimientos

Training delivery

Coaching

Communication skills

Independent worker

Organizational skills

Process improvement

Herramientas

Sabre

Amadeus

Descripción del empleo

MULTI GDS TRAINER SPECIALIST

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

Join a team passionate about travel, learning, and operational excellence. As a Multi GDS Trainer Specialist, you'll play a critical role in developing and delivering training that empowers agents to maximize their expertise across key global distribution systems, with a strong focus on Sabre. This role combines training delivery, program development, process documentation, and business support to enhance productivity and service quality across the organization. If you enjoy coaching others, creating learning resources, and driving continuous improvement, this is an exciting opportunity to make a meaningful impact.

Key Responsibilities

• Deliver Sabre training programs for both novice and experienced users.
• Facilitate ongoing training and upskilling initiatives for existing agents.
• Develop, maintain, and enhance multi-course training programs and materials.
• Create and document training processes, procedures, and learning resources.
• Review and update training content to reflect new processes and system enhancements.
• Monitor new Sabre releases and communicate updates, shortcuts, and efficiencies to end users.
• Support adoption and training for Red Apps and related technologies.
• Identify and implement efficiency opportunities through Red Apps utilization.
• Provide RAP customer support.
• Maintain the training library and ensure resources remain current and accessible.
• Support the Customer Care Team with training-related assistance.
• Create documentation and training materials for scripts and automation processes.
• Monitor and respond to inquiries received through the training mailbox.
• Deliver monthly "coffee break" learning sessions for agents.
• Provide one-on-one coaching and support as needed.
• Work independently to develop documentation, processes, and training initiatives.
• Occasional travel may be required.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Extensive knowledge of Sabre required.
• Extensive knowledge of Amadeus required.
• Knowledge of operational processes preferred.
• Understanding of consultant workflow from PNR through reporting preferred.
• Experience creating training materials, documentation, or learning programs.
• Training or facilitation background preferred.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Structured, highly organized, and detail-oriented approach.
• Experience supporting process improvements and systems adoption is an advantage.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Remote, USA

For this position, we anticipate offering an annual salary of $70,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

GBTA WINiT Top 50 Award Recipients (2018-2025)
CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
2026 Disability Index: World's Top Disability Inclusive Business